Customer Success Coordinator

Job Title:

Customer Success Manager

Description:

Home365 is a Post Series B Round technology company backed by the most respected Venture Capitalist and Corporate Venture Capitalist firms. Through cutting edge tech Home365 transforms how people experience investing in Real Estate - making it profitable, predictable, and passive. 

The Customer Success Manager plays a pivotal role in delivering exceptional experiences for property owners and tenants. By fostering strong, positive relationships and ensuring the seamless management of properties, the CSM directly impacts customer satisfaction and the financial performance of the rental units managed by Home365.

In this role, you'll be supported by a dedicated network of maintenance vendors, local taskers, the billing team, and R&D professionals. You'll also have access to cutting-edge tools to monitor customer satisfaction and property performance, enabling you to stay proactive and responsive to the needs of owners and tenants in your region.

This is a high-impact opportunity for someone passionate about delivering outstanding customer service. Key traits for success include being a self-starter, reliable, adaptable, committed to taking ownership, and driven to go beyond just having a "job." You'll have the autonomy to make decisions that delight our owners and tenants, ensuring they feel supported every step of the way!

Duties/Responsibilities:

The Customer Success Manager will deliver exceptional service by engaging in one or more of the following key areas daily:

• Owner Management
  • Build and maintain strong relationships with property owners through consistent, proactive communication and personalized support.
  • Guide owners seamlessly through onboarding and offboarding processes, ensuring they feel supported and informed at every step.
  • Proactively manage assigned portfolios to optimize satisfaction and ensure ownership goals are achieved.
    
    
• Resident Relations
  • Oversee the leasing process, including listing, pricing, and reviewing resident applications, to ensure smooth and transparent experiences for all parties.
  • Facilitate efficient and positive move-out experiences that leave a lasting impression of professionalism and care.
  • Manage delinquency and eviction processes with sensitivity and adherence to best practices, minimizing stress for all involved.
  • Coordinate timely lease renewals, ensuring residents feel valued and supported throughout the process.
  • Oversee the Security Deposit Disposition process with diligence, minimizing discrepancies and ensuring fairness for all parties.

• Property Relations
  • Collaborate with vendors to ensure projects are completed on time and meet quality expectations, enhancing the overall customer experience.
  • Maintain compliance for the assigned region, including handling filings, disclosures, inspections, and closing dates, with a focus on accuracy and efficiency.

• Required Skills/Abilities:
  • Exceptional interpersonal and customer service skills, with the ability to build trust and rapport quickly.
  • Excellent verbal and written communication skills to ensure clear, professional, and empathetic interactions.
  • Strong organizational and detail-oriented abilities to manage multiple tasks and priorities effectively.
  • Proven time management skills, consistently meeting deadlines and exceeding expectations.
  • Analytical and problem-solving expertise to resolve challenges promptly and effectively.
  • Demonstrated ability to work independently and collaboratively within a team.
  • A track record of building and maintaining successful client relationships.
  • Proficient in Microsoft Office Suite or related software.

• Education and Experience:
  • Minimum of 5 years of experience in a customer success or account management role, preferably in the real estate industry
  • Deep understanding of the real estate industry and market trends
  • Bachelor's degree preferred.

• Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times. 

This role is ideal for someone passionate about delivering exceptional customer experiences and building long-term relationships in a dynamic and rewarding industry.

Your personality:

• A Warrior and a Winner: You are personable, action oriented, self-starter and creative thinker that strives for the best results.
• Energy Filled: You are an authentic, resourceful, independent hands-on person, and a real pusher for results. Home365 is just starting out and if you want and fit the profile, you will get the opportunity to build a team around you.
• EQ in the Sky: You understand people and how to connect with them emotionally and encourage them to use and share the Product.
• Curious: You thrive on knowledge. You simply love to know as much as possible and you do have a solid opinion about almost everything.
• Determined and Creative: You don't take a NO for an answer. You don't panic. You always treat the negative as an opportunity and a challenge for a flip. You celebrate when this happens.
• Analytical: You can draw insights from user data and translate them into original Product feedback.
• Team Player: You believe in the power of a team vs. being a star. We don't need stars. We need playmakers. If you are full of ego and know everything - we will gladly send your resume to our competitors.

Benefits:

Competitive compensation package, medical, dental, vision plans, equity and other wellness programs. 

About Home365

We are anPropTech company, offering residential real estate investors a fully automated Real Estate Investment and Property Management platform coupled with a Net Operating Income (NOI) Guarantee that underwrites the operating expenses of their properties and guarantees their performance over years.

You will encounter one of the most open and multinational - we cherish and thrive on promoting and realizing ideas from the brainstorm session to the real world.

Our product is a blend of Incident/Claim Management software, smart IoT a curated hyper-local mobile market-network of Service providers and real estate transactions, powered by a wide variety of ML innovative applications that optimize everything that we do.

We are backed by amazing VCs and Private equity firms as well as some top-tier CVC.

Designed in California, this complex cross-technology platform is built by our amazing tech talent based out of Tel Aviv, Israel.