What are the responsibilities and job description for the Customer Success - Maintenance Coordinator position at Home365?
Home365 is a Technology Company based in the heart of Silicon Valley. Post Series B Round of funding, Home365 is backed by the most respected Venture Capitalist and Corporate Venture Capitalist firms. Through cutting edge tech Home365 transforms how people experience investing in Real Estate - making it profitable, predictable, and passive.
The maintenance coordinator will oversee and coordinate projects from start to finish in their assigned Regions. This includes, but is not limited to: managing relationships/expectations with external vendors and field agents, contacting external vendors to negotiate pricing or onboard to our network, tracking inspection and repair deadlines, coordinating turnovers, following up on open repair projects and troubleshooting with tenants.
This is a highly visible and rewarding opportunity for someone with the right DNA. Superpowers include being self-starter, reliable, agile, trustworthy, and looking for a sense of ownership and responsibility!
We are interested in candidates open to working in our Las Vegas, NV office.
Responsibilities:
- Management and curation of vendor and field agent network
- Communication with vendors, field agents, tenants, owners and team members
- Assign projects to appropriate vendors and drive them to completion
- Coordinate and troubleshoot with tenants to resolve emergency maintenance issues during regular business hours
- Manage deadlines for various inspections (Codes, Section 8, Move-In, Move-Out, Annual, etc)
- Provide insight about, and contribute to, enhancement of maintenance operations
Skills and Knowledge:
- Strong proficiency in the English language
- Comfortable with Technology
- Experience in Excel, Google Sheets, Google Calendar, and Google Drive
- Project Management
- Strategic Thinking and Planning
- Critical Thinking and Problem Solving
- Prioritization, Organization, and Collaboration
- Time Management
- Effective Communication
Education and Experience:
- High school diploma or GED (must have)
- 5 Years of Experience in Property Management, Home Maintenance, Account Management or similar position
- Bachelor's degree preferred
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
Benefits:
Competitive compensation package, including medical, dental, and vision plans, as well as equity opportunities and access to wellness programs.
