What are the responsibilities and job description for the Resident Advocate-Gilroy-Grave (Thurs-Mon) position at HomeFirst Services of Santa Clara County?
Job Details
Level
Entry
Job Location
Gilroy CSWP - Gilroy, CA
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
27.03 - $27.03 Hourly
Travel Percentage
None
Job Shift
Graveyard
Description
Program Summary :
The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies and food services ensuring each participant essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.
Responsibilities :
Direct Client Service (90%)
- Responsible for the care, safety and supervision of program participants and guest
- Implement and enforce EIH guidelines and EIH site rules
- Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members
- Check guests into and out of the facility using the Homeless Management Information System (HMIS)
- Document all notes of services provided into HMIS within 3 business days
- Complete intake of potential participants including thorough and accurate VI-SPDAT assessments
- Work with participants to execute their personalized housing plan
- Provide direct guest support with developing, updating, and reassessing housing plans
- Make timely and appropriate decisions in emergency situations, including : awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff / responding agencies
- Promote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.
- Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
- Adhere to HomeFirsts service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
- Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
- Provide information, referrals, housing resources, and program support to program participants
- Distribute clothing, linens, toiletries, and any other items supplied by the program
- Restock program supplies and submit supply order request in a timely manner
- Inspect cabins and complete inspection sheets on site
- Support with participants treatment of property prior to move-in
- Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner
- Conduct cabin, facility, and perimeter checks
- Assist with set-up and break-down for any special events or activities
- Complete and file all paperwork in a timely manner
- Maintain professional conduct, attitude and appearance
- Communicate to and delegate tasks to next shift
- Maintain confidentiality regarding clients, personnel and other internal agency affairs
- Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community
- Maintain compliance with agency / BHC site policies and procedures
- Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention
- Committed to treat each guest with respect and dignity
- Demonstrated conflict resolution skills
General (10%)
Skills, Abilities, and Knowledge :
Other :
About HomeFirst :
Established in 1980, with 40 years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.
HomeFirst serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park all of Santa Clara County as well as southern San Mateo County.
Services include :
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
HomeFirst takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.
Qualifications
Minimum Qualifications :
Salary : $27
