Job Details
Level
Entry
Job Location
Mountain View CWSP - Mountain View, CA
Position Type
Temporary
Education Level
High School
Salary Range
27.03 - $27.03 Hourly
Travel Percentage
None
Job Shift
Job Category
Nonprofit - Social Services
Description
Position : Temporary Resident Advocate
Location : Cold Weather Shelter Program, Mountain View
Reports to : Program Manager
Employment Type : Temporary, Part Time, Non-Exempt (20 Hours)
Compensation : $27.03 Hourly
This is a temporary benefited role for the term of the program from current month thru April 2025. These dates are subject to a slight change in the dates due to program needs.
THE ORGANIZATION :
HomeFirst™ is a leading provider of housing services : prevention, outreach, shelter, interim, and permanent housing programming for individuals who are housing insecure or unhoused in the Bay Area of California. We serve more than 5,000 adults, Veterans, families, and youth each year through a continuum of care, which meets people where they are and works to support a housing plan specific to each individual.
HomeFirst has approximately 500 staff working across two Bay Area counties including Sonoma and Santa Clara County. HomeFirst operates more than 15 locations, including The James F. Boccardo Regional Reception Center (BRC), Family Living Centers, Labath Landing Interim Housing, and more. Our core elements include, but are not limited to :
- Prevention
- Street-based Services
- Emergency Housing
- Permanent Housing Interventions
- Supportive Services
- Affordable Housing
- Systems Leadership
HomeFirst is committed to a culture of demonstrating our core values.
Activism | Creativity | Excellence | Passion| Respect | Responsibility | Teamwork
Program Summary :
The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like food services and ensuring each participant's essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping areas.
Responsibilities :
Direct Client Service (90%)
Responsible for the care, safety and supervision of program participants and guestsPerform basic safety and security checks for participantsImplement and enforce HomeFirst guidelines and site rulesWelcome all agency guests to the facility, including program participants, volunteers, staff, and community membersCheck guests into and out of the facility using the Homeless Management Information System (HMIS)Document all notes of services provided into HMIS within 3 business daysComplete intake of potential participants including thorough and accurate VI-SPDAT assessmentsWork with participants to execute their personalized housing planProvide direct guest support with developing, updating, and reassessing housing plansMake timely and appropriate decisions in emergency situations, including : awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff / responding agenciesRespond to guest crises using de-escalation and Mental Health First Aid techniques as applicableAdhere to HomeFirst's service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention modelComplete and submit Incident Reports, Behavioral Contracts, and other forms as neededProvide information, referrals, housing resources, and program support to program participantsDistribute clothing, linens, toiletries, and any other items supplied by the programRestock program supplies and submit supply order request in a timely mannerProvide general site set up, clean-up, reporting any maintenance or janitorial needs to the Shift Supervisor or Shelter Manager in a timely mannerConduct shelter floor, facility, and perimeter checksAssist with set-up and break-down daily and for any special events or activitiesComplete and file all paperwork in a timely mannerMaintain professional conduct, attitude and appearanceCommunicate to and delegate tasks to next shiftMaintain confidentiality regarding clients, personnel and other internal agency affairsConduct business according with employee handbook, exercising judgement and serving the best interests of the agency and communityMaintain compliance with agency / site policies and proceduresProvide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis interventionCommit to treat each guest with respect and dignityDemonstrate conflict resolution skillsGeneral (10%)
Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the publicAssist with office-related tasks as neededAttend all mandatory meetings, workshops, and trainingsPerform other general duties as assignedSkills, Abilities, and Knowledge :
Proven ability to develop client service or housing plansAbility to work with people of diverse social backgrounds, strong interpersonal skillsStrong written and oral communication skillsWorking knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systemsHigh level of flexibility and ability to prioritize appropriatelyWork effectively within a teamStrong sense of accountabilityStrong customer service skillsAbility to multitask efficientlyAdvocacy and case management skillsKnowledge of local social service resources / providersEffective problem-solving skillsDemonstrate strong leadership skillsExcellent organizational skills and ability to complete tasksReliable; excellent punctuality and attendance for scheduled work shiftsAbility to work flexible hours, especially nights, weekends and overnights. Must be available by telephone, on-call, and as needed during employee's scheduled availabilityAble to take initiative and work independently and productively with minimal supervisionAbility to meet deadlines and complete multiple tasks in a timely mannerAbility to maintain professional conduct, attitude, and appearance at all timesMust be able to work under pressure, handle stressful situations, and maintain flexibilityOther :
Able to perform sedentary work;Able to lift up to 30 lbs. on occasion;Ability to use keyboard and read computer screens for extended periods;Able to stand / sit for extended periods, kneel, reach and bend related to the completion of duties;Benefits of joining the HomeFirst team
Professional growth opportunities within the organizationSick time accrual for Part Time employees4 hours of Community Engagement provided annuallyAccess to our Emergency Assistance Program (EAP) servicesPet Insurance options availableHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.
HomeFirst takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services mandates that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.
Qualifications
Minimum Qualifications :
AA degree (or equivalent of 2 years of higher education) or two years of field experience in social servicesLived experience OR understanding of and sensitivity to the needs of the unhoused populationFluent in Microsoft Office Suite
Salary : $27
