What are the responsibilities and job description for the Customer Experience Service Analytics Intern position at Homefront Brands?
Job Title : Customer Experience Service Analytics Intern Reports To : Director of Contact Center Operations This is a paid internship Employment Status : Seasonal, Full-Time Hourly Internship Dates : May 5 th – August 8 th , 2025 Work Location : Hybrid / In-Office Company Overview : Based in Huntersville, NC, Homefront Brands is the latest platform for franchised property services businesses in North America. We have 6 brands (and growing) operating on our platform. Our mission is to be the growth engine for aspiring entrepreneurs, established business builders and our veterans to create and enhance the American dream of building a better future, through the application of our world class franchise models. Job Summary : We are seeking a highly motivated Customer Experience Analytics and technology Intern to join our team. This internship provides an opportunity to gain hands-on experience in analyzing customer interactions, identifying trends, and optimizing service operations to enhance overall customer satisfaction. The intern will assist in collecting, analyzing, and interpreting data from various customer service touchpoints, including call center metrics, survey responses, and digital interactions. They will work closely with the Customer Experience and Analytics teams to generate insights that drive process improvements, improve response times, and enhance service quality. Key Responsibilities : Data Collection and Analysis : Gather and analyze customer experience data to identify trends and insights. Reporting : Create dashboards and reports to present findings to stakeholders. Customer Feedback Insights : Analyze surveys, reviews, and feedback to identify areas for improvement. Performance Metrics Tracking : Monitor key performance indicators (KPIs) related to customer satisfaction and engagement. Collaborative Problem Solving : Work with cross-functional teams to recommend data-driven improvements to enhance customer experience. Basic understanding of Marketing : Understands Customer Experience as a service; Data analytics Qualifications : Currently pursuing or recently completed a degree in Communication, technology, or a related field. Comfortable exploring unfamiliar technology platforms Strong organizational and time management skills with the ability to handle multiple projects simultaneously. Effective communication and collaboration skills. What We Offer : Flexible remote work opportunities with the option to work on-site in Huntersville, NC. Hands-on experience working on real-world projects with tangible impact. Mentorship and collaboration with experienced design and marketing professionals. Opportunity to build your portfolio and gain valuable industry experience. A positive, inclusive, and supportive work environment. How to Apply : Please submit your resume, a brief cover letter, and a portfolio or examples of your work to jenifer.earnhardt@homefrontbrands.com . Join our team and help us shape the visual identity of our growing company while gaining valuable experience in the franchising and home services industry! Powered by JazzHR
