What are the responsibilities and job description for the Retail Customer Service Supervisor position at HomeGoods?
Chez TJX Companies, chaque jour apporte de nouvelles occasions de croissance, de découverte et d'accomplissement. Vous ferez partie d'une équipe dynamique qui prône la diversité, encourage la collaboration et donne la priorité à votre développement. Que vous travailliez dans nos quatre sièges sociaux mondiaux, nos centres de distribution ou nos magasins de détail – TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, et TK Maxx –, vous trouverez de nombreuses occasions d'apprendre, de vous épanouir et de faire une différence. Rejoignez l'équipe de TJX - une entreprise du palmarès Fortune 100 et le chef de file mondial de la vente à prix réduits.
Description d'emploi :
Opportunity: Grow Your Career.
Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed
- Promotes a “Highly Satisfied” customer experience
- Drives customer loyalty through programs and initiatives
- Addresses customer concerns and issues promptly
- Updates Associates on current customer experience feedback, goals, and company initiatives
- Trains and mentors all Associates on Policies and Procedures
- Provides recognition and constructive feedback on cashier performance
- Maintains and monitors cash controls including change fund
- Adheres to all labor laws and meal and break period policies
- Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
- Audits and approves paperwork
- Maintains cleanliness, recovery, and organizational standards throughout the frontline
- Monitors all frontline equipment, communicating issues to management
- Executes and adheres to Company directives
- Maintains and upholds merchandising standards within the queue-line
- Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
- Ensures proper and timely handling of damages and Mark out of Stock
- Promotes a safe environment, reporting any type of safety hazard in the store
- Other duties as assigned
Who We’re Looking For: You.
- High School graduate or equivalent degree preferred
- Available to work flexible schedule including evenings and weekends
- Able to work as a team member
- Excellent interpersonal skills
- Exceptional customer service skills
- Able to lift heavy merchandise with/without reasonable accommodations
- Able to train and provide direction to others
- Able to run a register/handle money
- Must be able to handle confidential information with discretion
- Experience as a coordinator or previous retail/supervisory experience preferred
Adresse :
26223 Mission Blvd.Emplacement :
USA HomeGoods Store 1191 Hayward CA
