What are the responsibilities and job description for the Customer Care Representative/Claims Agent position at HomeGuard Home Warranty?
HomeGuard HomeWarranty of America is seeking an exceptional Customer Care Representative in our Claims department to perform a variety of administrative duties in our Tempe office.
The ideal candidate will ensure customer satisfaction by responding to calls and situations both professionally and accurately. The position will perform wide variety of duties including, but not limited to:
- Answering multiple phone lines
- Data Entry (entering orders)
- Customer service skills
- General copying, faxing, filing etc.
- Ability to maintain basic office equipment (fax machine, photocopiers, etc.)
- Proficient with full Microsoft suite (word, excel, etc)
- Multitasking
- Problem-solving
- Ability to work with a team and independently
- Ability to handle multiple tasks and prioritize
- Punctual
- Reliable
- Quick learner
- Sharp thinker
- Accuracy and an attention to detail
- Able to work independently
- Able to communicate clearly and efficiently
- Strong organizational skills
- Team player with the ability to think and act independently
- Professional telephone etiquette
- Ability to meet deadlines
- Developing relationships with new and existing customers.
We are looking for someone who has had previous customer service experience, who thrives in a fast-paced environment.
Salary starting at $18.00-19.00 per hour
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Work Schedule:
- One location- Position schedule- Monday-Thursday - 11am-8pm and Saturday 11am-8pm
Work Remotely
- No
- HomeGuard HomeWarranty of America is an Equal Opportunity Employer
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $18 - $19