What are the responsibilities and job description for the Bilingual Customer Service Representative position at HOMELAND LLC?
Job Summary
Our client, located in Nashville, TN, is hiring bilingual Customer Service Representatives for a Call Center of the Customer Service Division. This position involves assisting customers by responding to phone and web-based communication inquiries related to billing or service issues, processing requests, and maintaining information in various Customer Service Information Systems.
Responsibilities
- Receive and respond to all web-based communications, including customer emails and Live Chat software inquiries, in a timely manner
- Assist residential and commercial customers with new service, transfer of service, and termination of service requests
- Calculate required deposits for new service and determine if fees are due from prior service by researching customer account history
- Maintain customer accounts by determining balances, reconciling accounts, making adjustments if necessary, and devising payment arrangements when appropriate
- Resolve difficult and complex customer service problems through web-based communication channels or by phone
- Utilize various computer software systems to enter and manage information
- Research records within departments / divisions
- Compose letters, memoranda, notices, and related documents to resolve customer account and service issues and inquiries
- Receive, sort, and distribute incoming mail, and research returned mail
Requirements
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO)to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
