What are the responsibilities and job description for the Dispatcher position at HOMELAND LLC?
Job Summary
Homeland has partnered with a client in Nashville, TN, to hire a Dispatcher. If you have experience as a dispatcher and strong customer service skills, we encourage you to apply today!
Responsibilities
- Answer emergency calls and promptly address all requests (e.g., updating maps, sending email notices, etc.)
- Respond to dispatch cell phone inquiries and ensure follow-up on all requests (e.g., updating maps, sending email notices, etc.)
- Dispatch Hansen SR-Plan, SR-Water, SR-Sewer, Sewer Backup, and manhole overflow cases to investigators
- Update emergency work orders with necessary information, such as digging permits and excavation requests
- Respond to all internal and external email requests, ensuring each email receives a timely and appropriate response
- Review outstanding work at the start of each shift to stay informed
- Monitor and manage shutdown emails throughout the shift
- Maintain the Outage Map to ensure accurate public notifications
- Stay connected with dispatch team members via WebEx Group Chat for collaboration
- Follow work orders from start to finish, ensuring tasks are completed efficiently
- Prior dispatch experience and a strong customer service focus are required
- Adapt quickly to a fast-paced work environment and become a subject matter expert within the organization
- Demonstrate genuine empathy and effective problem-solving skills when handling customer concerns
Requirements
- Previous dispatch experience
- Strong communication and customer service skills
- Ability to remain calm and effective under high-pressure situations
- Detail-oriented with strong multitasking abilities
- Proficient with dispatch systems, email, outage maps, and communication tools such as WebEx
- Capable of working independently and as part of a team
- Demonstrates empathy and professionalism in all customer interactions
- Experience in public works, utilities, or emergency services dispatch, preferred
- Knowledge of Hansen systems and permitting processes, preferred
- Familiarity with outage mapping tools and service request workflows, preferred
Additional Information
This is a mid-shift position, with hours from 9:00 am to 7:00 pm or 10:00 am to 8:00 pm, Friday through Monday. During the training period, the hours will be 6:00 am to 2:30 pm, Monday through Friday.
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
