Bilingual Case Manager, Supportive Housing SHARE Program

Title: Bilingual (Spanish/English) Case Manager, Supportive Housing SHARE Program

Reports to: Program Manager, Supportive Housing

Directly Supervises: None

Summary of Job:

The Bilingual Supportive Housing Case Manager is responsible for providing guidance, extensive support, and resources to families who are currently dealing with homelessness, substance use, mental health, and domestic violence issues. The SHARE - SFP program serves families that are pregnant and/or with children 0-5. Following a “housing first” model, the Bilingual Supportive Housing Case Manager will collaborate with HPP Housing Specialists to help secure housing for their clients and will support the client in building skills and income to ensure they can maintain the housing once placed.

The Bilingual Supportive Housing Case Manager will be responsible for conducting assessments, family team meetings, face-to-face interviews, and home visits. The Bilingual Supportive Housing Case Manager will also be responsible for connecting with the Protective Service Worker (PSW) for clients with an active Child Welfare Case. They will act as a liaison between the PSW and the Family, facilitating service provision provided by the Department of Human Services. Within this role, they can assist with providing substance use and mental health referrals, assistance with housing applications and other housing needs. The Supportive Housing Case Manager will be required to meet with representatives from the Child Welfare System on a regular basis.

Essential Duties and Responsibilities:

Case Management:

• Collaborate with multiple agencies and provide intensive case management, counseling and support to parents receiving housing subsidies many of whom will be in the child welfare system working towards reunification or family maintenance.
• Responsible for conducting a psychosocial assessment to develop an appropriate treatment plan to support the family in achieving their goals.
• Provide crisis intervention and support to families and providers through regular home visits, treatment visits, transitional housing visits, and accompanying clients to appointments.
• Provides psycho education to families about substance abuse, domestic violence, mental health, pregnancy, and parenting.
• Assist each family to establish and maintain a continuum of services to promote a stable environment for their child/ren and assist each family in achieving their identified goals, such as:
  • Stable housing
  • Sustained recovery
  • Employment or other vocational training
  • Budgeting skills
  • Healthy pregnancy
  • School enrollment for all school-aged children
  • Child care for all preschool aged children
  • Education for basic living and parenting skills
  • Access to benefits
• Utilize motivational interviewing, counseling, skill building, and strengthening of protective factors to achieve desired client outcomes of increased family functioning, healthy pregnancy and birth, stable housing, increased financial/life skills, and resolution of CPS cases or family reunification.
• Support clients in working to increase income and employability through linkage to resume/interview workshops, individual job-readiness coaching, enrollment in college or vocational training, and job-training programs to facilitate skills training.
• Assist clients in connecting with money management services and budgeting and banking activities that support housing stabilization.
• Support clients in obtaining or maintaining benefits and help solve problems related to county, state and federal benefit programs. This may include assistance in identifying, applying for and establishing appointments with available services such as cash aid, food programs, medical clinics and in-home services. Benefit support should include annual follow up with clients to ensure mainstream benefits are received and renewed.
• Provide linkage to child and youth activities and services in the community, targeted to the interests/needs of the family. Develop a plan to ensure that school aged children are enrolled in an educational program.
• Promote a positive, professional attitude towards families and utilize a non-judgmental, client centered approach to case management.
• Caseload will include monolingual Spanish speaking clients, Spanish speakers with limited English, and English speakers as assigned.

Program Administration:

• Monitor all client subsidies and ensure compliance with program policies regarding recertification and home visits.
• Ensure clients have up-to-date action plans and income statements, and regular home visits.
• Responsible for developing action plans with clients, connecting them with necessary community services and monitoring their progress through the collaboration with the PSW and other community partners.
• With time limited subsidies, work with clients to successfully exit the subsidy by increasing their income and/or locating permanent, affordable housing.
• Utilize available data to monitor client progress and outcomes and proactively plan for client meetings.

Administration:

• Inputs all required data into the HPP Salesforce database per agency standards, currently by end of following business day.
• ONE System user (citywide housing database). Perform required data entry in ONE System as needed and per agency standards.
• Complete all Assessments as required, enter into the database and track required data for each family.
• Enter all CFT’s, and other required tracking data on each client.
• Keep accurate, up-to-date, confidential documentation of client contact and activity.
• Assist with the completion of grant reports as needed.
• Attend and participate in weekly case conferences, team meetings, and team training.
• Schedule and attend weekly individual supervision meetings.
• Co-facilitate support groups as needed.

Core Competencies:

All HPP Staff are expected to meet the expectations of our Core Competencies:

• Accountability and Reliability: Shows up for the team, the clients, and the organization; takes responsibility for actions, and follows through on tasks and projects.
• Collaboration: Helps colleagues as needed, views responsibilities as shared; Actively participates in agency-wide initiatives/ efforts.
• Communication: Uses effective written and oral communication with coworkers and community served; understands emotions of self and others, and responds with empathy.
• Continuous Learning: Demonstrates curiosity and eagerness to learn and develop professionally.
• Equity Mindset: Understands and is committed to goals of diversity, equity, and inclusion and fostering an inclusive environment; consistently centers equity in the organization’s work both internally and externally.
• Proficiency in area of focus: Has skills and knowledge in role and area of focus.

Qualifications:

• A Bachelor’s or AA Degree in a related field, or 3 years minimum of case management/supportive counseling experience.
• Bilingual (Spanish/English) required.
• Capacity to ensure culturally appropriate treatment.
• Experience working with Child Welfare/Child Protective Services.
• Experience working with homeless/at risk families, dual diagnosis, substance abuse, mental health issues, and/or domestic violence.
• Skilled in crisis intervention and conflict resolution.
• Understanding of the intersection of racism and poverty and a commitment to social justice, anti-racism, and HPP’s mission and organizational values.

Preferred:

• MSW degree welcomed.
• Existing knowledge of San Francisco low-income housing.
• Proven ability to work in a diverse and stressful environment with families that present multiple issues.

HPP recognizes the value of having a staff that brings a wide range of perspectives to this work based on language, ethnicity, race, gender, socio-economic background, political beliefs, sexual orientation, and disability. We are committed to maintaining a diverse, multicultural working environment and particularly encourage applications from candidates with lived experience in the communities we seek to serve.

Physical Requirements: This position requires the ability to work under stress and handle multiple project deadlines. This position requires an annual tuberculosis test and may require moderate lifting.
Certificates, Licenses, Registrations: California Driver’s license and insurance preferred, not required.

Work Environment: Fast-paced, multicultural, collaborative work environment

Hours: Full time - 39 hours/week

Salary: $64,586 starting excellent benefits package

About HPP:

Founded in 1989, the Homeless Prenatal Program (HPP) is a nationally recognized family resource center in San Francisco that empowers homeless and low-income families, particularly mothers motivated by pregnancy and parenthood, to find within themselves the strength and confidence they need to transform their lives.

HPP helps families become healthy, stable and self-sufficient. We focus on the social determinants of health, supporting both parents and children in order to strengthen the whole family. With services ranging from emergency support to intensive case management, the agency partners with parents to address family needs during the critical years from pregnancy through kindergarten.

The first agency in San Francisco to hire former clients as staff, HPP’s evolution has been guided by the community it serves. More than half of HPP’s immensely talented staff of 125 come from the community and/or are graduates of the agency’s Community Health Worker Apprenticeship Program, which trains individuals for careers in the nonprofit sector.

Over the years, HPP has received considerable recognition for its service to the community. In 2022, we were named “Nonprofit of the Year” by the San Francisco Chamber of Commerce, and our work has been highlighted by The New York Times, CNN, KQED, The Huffington Post, People and The San Francisco Chronicle. Additionally, HPP receives consistently high ratings by leading philanthropic evaluators such as Guidestar and Charity Navigator.

The Homeless Prenatal Program is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.