What are the responsibilities and job description for the Contact Center Representative / Full-Time - Hixson, TN Office position at HomePro Mobility?
Job Title: Contact Center Representative - Hixson, TN Office
Company: HomePro Mobility
Location: Hixson, TN
Are you a friendly and energetic individual with a passion for helping others? We are looking for an amazing person to join our team in the Chattanooga market at our Hixson office! This full-time position offers a starting pay of $15 an hour.
Job Description:
As a Contact Center Representative, you will handle incoming and outgoing calls from leads who have inquired about our services for HomePro Mobility. There is no cold calling involved – you will be reaching out to customers who have already expressed interest in our services. Your primary responsibilities will include setting appointments for free in-home inspections, taking inbound calls, and managing customer interactions in a professional and efficient manner.
Responsibilities and Duties:
- Manage inbound and outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research issues, and provide solutions.
- Build sustainable relationships and engage customers by going the extra mile.
- Schedule customer appointments to align with representatives’ schedules, ensuring the highest possibility of success.
- Utilize CRM tools, Google Sheets, and other software to track and manage customer interactions.
Qualifications:
- Excellent communication and problem-solving skills.
- Ability to multitask effectively in a fast-paced work environment.
- A great personality with a customer-focused attitude.
- Experience with CRM systems and Google Sheets is a plus.
- Previous contact center or customer service experience is preferred.
Benefits:
- Full-time position with a consistent schedule.
- Starting pay of $15 an hour.
- Opportunity to work in a supportive and friendly team atmosphere.
- Gain experience in the accessibility and mobility industries.
Shift:
9 AM to 5 PM, Monday to Friday, with 1–2 Saturdays required per month.
If you're looking to join a great team and make a difference in people's lives, apply today! Interested candidates can email their resume directly to jbrooks.homepro@gmail.com.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Schedule:
- Monday to Friday
- Weekdays
Work Location: In person
Salary : $14 - $16