What are the responsibilities and job description for the Operations Coordinator/Scheduling position at HomePro?
Our company is a leader in the security, home entertainment, and home automation industry with over 20 years of innovation and growth. Based in Texas, our comprehensive business model uniquely positions us to provide seamless home integration services. With a strong focus on service delivery and job completion, we pride ourselves on a customer-centric approach. We are looking for a dedicated and organized Operations Coordinator/Scheduling to join our dynamic team. Apply today and contribute to a growing leader in home technology!
Ideal candidate coming from a retail management, field labor scheduling, or dispatcher application.
Overview of Responsibilities
The Operations Coordinator/Scheduling will play a crucial role in ensuring efficient operations by managing schedules and appointments. This position is pivotal in maintaining the flow of operations and ensuring timely service delivery to our clients.
Key Responsibilities
- Create and maintain schedules for technicians and service teams to ensure maximum productivity and service coverage.
- Coordinate appointments and services with customers, adjusting schedules as necessary to meet customer demands and address any scheduling conflicts.
- Monitor scheduling system to update any changes or cancellations promptly.
- Collaborate with various departments to ensure all scheduling needs are aligned with the company's operational goals.
- Respond to customer inquiries regarding scheduling and assist in resolving any scheduling conflicts or issues promptly and professionally.
- Assist in preparing and distributing daily, weekly, and monthly scheduling reports as required by management.
- Perform other scheduling-related duties as assigned by the management.
Qualifications and Skills
- Proven experience in scheduling or coordination roles, preferably in a service-oriented industry.
- Excellent organizational and multitasking abilities with attention to detail.
- Strong communication skills for effective interaction with customers and internal teams.
- Proficient with scheduling software and tools. Experience with CRM systems is a plus.
- Ability to work independently as well as in a team environment.
- Adaptability and problem-solving skills to handle scheduling changes or conflicts.
- High School Diploma or equivalent required; additional certifications in office management or related field is an asset.
Benefits
- Competitive salary and benefits package, including 401K with company match.
- On-site free gym and employee discounts on monitoring plans.
- PTO and paid company holidays after 60 days of employment.
- Opportunity for professional growth within a supportive and dynamic work environment.
About Us: Join a company where your skills will be valued, and your contributions will make a difference in the lives of our clients. If you're ready to coordinate the schedules that ensure our customer satisfaction and operational success, apply to become a Scheduling Coordinator with us today!
Company URL: www.HomeProTech.com
