What are the responsibilities and job description for the Technical Support Agent position at HomePro?
HomePro is the premier provider of home security, entertainment and control systems. Whether you are building a new home or retro-fitting an existing property, our highly-skilled technical staff will design and install the perfect solution for any home.
About Us
Join HomePro , a leading provider in home automation and security services with a strong presence in Texas. We are dedicated to delivering top-notch customer experience and innovative solutions in home entertainment and technology. As part of our expansion, we are looking for a passionate Technical Support Agent to join our dynamic team.
Key Responsibilities
- Provide exceptional technical support by diagnosing and resolving customer issues related to home automation systems.
- Respond to customer inquiries via phone, and email in a timely and courteous manner.
- Maintain accurate records of customer interactions and technical issues in our database.
- Collaborate with internal teams to identify solutions and escalate complex issues when necessary.
- Stay current with new products and technologies to better assist customers.
- Conduct remote troubleshooting and follow up to ensure resolution of issues.
- Participate in training and development programs to enhance technical knowledge.
Skills and Qualifications
Educational and Experience Requirements
Benefits and Compensation
Why HomePro?
At HomePro, we strive to create an inclusive environment where employees feel valued and heard. As part of our team, you’ll have the opportunity to work with industry leaders and grow your career in a supportive atmosphere. We are committed to diversity and believe it enriches our company culture and drives innovation.
If you're ready to embark on an exciting career with HomePro, apply today and become part of a company that values expertise, growth, and customer satisfaction.
Company Website : www.HomeProTech.com
