Resident Services Manager

Description

JOB DESCRIPTION
RESIDENT SERVICES MANAGER| JAZZIE COLLINS, HAMLIN AND ESSEX HOTEL
Salary:$76,700 annually

WHO WE ARE

HomeRise believes that home has the power to stabilize a person's life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we are building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical, and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service, and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

HomeRise seeks a creative, systems-oriented, and highly skilled professional to oversee programming and resident support services for single adults formerly experiencing homelessness in San Francisco. This is an exciting opportunity to play a leadership role in developing and implementing programming and linkages to assist residents in increasing self-sufficiency. The Resident Services Manager will supervise the Resident Services team at three sites, assist with program development and implementation, operations, budgeting, contract management, reporting, training, and crisis management. Additionally, this position will play a leadership role in new agency-wide initiatives.

Reporting to the Program Director, the ideal candidate has proven leadership in managing organizational change, has in-depth knowledge on evidence based practices to serve formerly homeless individuals in Housing First and Harm Reduction models and has demonstrated success in increasing stability through trauma-informed and engaging skills-based programming. Using evidence-based practices, HomeRise welcomes residents into their new homes, while encouraging greater self-sufficiency across three drivers: Housing, Income, and Resourcefulness. HomeRises Case management Model uses data to understand residents experiences and includes intensive retention services; strength-based case management support and service planning; mental health, substance use and crisis intervention services; information and referral; and resident empowerment/community development for residents.

ESSENTIAL FUNCTIONS

Site Based Leadership

• Provide supervision to site Resident Services staff in accordance with HomeRise supervisory and personnel policies including hiring staff, coaching and training, conducting evaluations, assisting staff during crises and rapidly responding to all emergency situations, facilitate staff meetings, multi-disciplinary coordination meetings, resident community meetings, and case conferences.
• Maintain a creative, inclusive, and collaborative environment for staff and use a constructive process in dealing with challenges, decisions, and policy-making that respects the rights of staff and residents.
• Partner with Housing Operations staff to support residents with housing retention and increasing self-sufficiency.

Project Management and Program Development

• Oversees the implementation, and provision of programming for formerly homeless single adults using new and evidenced based practices.
• Provide continual quality assurance around data collection, reporting, and documentation.
• Ensure that the budgets, goals and objectives developed for each site are achieved in fulfillment of all contracts and grants, and in accordance with HomeRises mission, culture, and strategic plan.
• Provide support and coverage to other sites as needed.
• Additional duties as assigned.

SUPERVISORY RESPONSIBILITY

• Supervises site-based Team Leads (1 per site) and site-based Residential Counselors (1-3 per site) and Clinical Case Managers (1 per site)

POSITION DETAILS

• Location: Various Sites throughout the Tenderloin in San Francisco
• Status: Full-Time / Exempt
• Schedule: General office hours Monday through Friday 9 AM 5 PM, some evenings/weekends might be required
• The RSM will rothe tate on-call schedule
• Reports to: Program Director

Qualifications

• Bachelors degree in a behavioral science (social work, psychology, clinical psychology) or 6 years of relevant work experience required.
• MA/MS degree in Social Work or related field is highly preferred; LCSW, MFT or LPCC strongly preferred.
• Minimum four years experience providing direct services with formerly homeless individuals and/or within a housing-based setting.
• Minimum two years of supervisory experience.
• In-depth knowledge of supportive housing, housing first, trauma-informed, and harm reduction principles.
• Proven ability to develop linkages among social service delivery systems and community-based resources.
• Strong written, critical thinking, and interpersonal communications skills.
• Proven ability to manage multiple programs and projects simultaneously.
• Demonstrated experience in curriculum development and program development/implementation for individuals with behavioral health challenges.
• Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud-based database).
• Experience with facilitating meetings, organizing events, and community organizing.
• Experience in program reporting, budgeting, finance, evaluation and quality assurance.
• Demonstrate a commitment to working with people who have experienced homelessness and support for HomeRises mission and culture required.
• Ability to work within a very diverse workplace and environment.
• Demonstrated commitment to social justice and advocacy.
• Ability to speak Spanish or another language spoken by HomeRise residents/participants a plus.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.

Salary : $76,700