Resident Services Team Lead | HAM

Description

JOB DESCRIPTION
RESIDENT SERVICES TEAM LEAD | HAMLIN HOTEL
Starting Salary: $73,133.28 annually

WHO WE ARE

HomeRise believes that home has the power to stabilize a person's life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we are building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

HomeRise seeks an experienced social service professional to provide case management services to residents with the primary goal of maintaining housing stability, including ongoing meetings and counseling to establish goals, develop service plans that are tenant-driven without predetermined goals, provide referrals and linkages to off-site support services, and track progress toward achieving those goals. Supervised by the Resident Services Manager, this position role strongly emphasizes purposeful case management, service planning, and crisis intervention as well as supporting on-site services in coordination with other site staff in support of housing retention services. Along with the Manager provide site support for the agency’s Resident Services team and work in partnership with the Property Management staff from Chinatown Community Development Center in the coordination and housing retention services. All services are provided within the context of Housing First and Harm Reduction. 

ESSENTIAL FUNCTIONS

• Supervise up to 2 Case Managers
• Provide case management at a 1:25 ratio by completing assessments, creating and tracking service plan goals, and ensuring that appropriate follow-up and/or referrals are complete and documented
• Accompany clients to community-based appointments
• Provide crisis intervention, conflict resolution, and de-escalation services to all residents
• Assist tenants in communicating with, responding to, and meeting with Property Management
• Offer residents housing retention strategies and community building and resident empowerment activities to meet their service goals
• Provide services using a Harm Reduction model and Housing First model
• Plan and participate in Monthly Community meeting; take notes and inform Program Director of any concerns or trends
• Complete documentation in PASS and ONE, per agency policy
• Participate in meetings and organizational initiatives
• Other duties as assigned

POSITION DETAILS

• Location: 385 Eddy Street, San Francisco, CA
• Status: Full-Time / Exempt
• Schedule: Monday through Friday | 9 am – 5 pm
• Reports to: Resident Services Manager

Qualifications

• Passion for the HomeRise mission and a strong desire to impact this dynamic nonprofit
• Strong commitment to social and racial justice
• Good understanding of diverse cultural backgrounds (and be open to coaching around all diversities)
• High School diploma or GED required.
• Bachelors degree in a behavioral science (social work, psychology, clinical psychology) is preferred.
• Masters degree or a social service certification (CAADAC, CCAPP, etc.) is strongly preferred.
• Minimum of two years demonstrated ability to work with homeless or formerly homeless families and/or persons struggling with substance use, mental health issues, and disability.
• Minimum of one years experience providing case management and crisis intervention.
• Knowledge of supportive housing, housing first, trauma-informed, motivational interviewing and harm reduction principles.
• Familiarity with community resources and service programs.
• Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud based database).
• Strong interest in doing social justice advocacy.
• Desired qualification: Fluency in Spanish/Mandarin/Cantonese/Russian a plus.
• Valid phone number required.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.

Salary : $73,133