What are the responsibilities and job description for the Client Services Manager position at Homes for Independent Living of Wisconsin LLC?
Company Description
For over 30 years, Homes for Independent Living (HIL) has been enhancing the lives of adults with disabilities through exceptional support within the community. HIL is a 100% employee-owned human services organization operating over 100 programs across 14 Wisconsin counties. Our compassionate staff and exemplary training make us a growing company providing residential and community-based services. We are dedicated to improving people’s lives by leveraging our diverse expertise.
Role Description
This is a full-time role for a Client Services Manager located in Waukesha/Milwaukee, WI. The Client Services Manager will be responsible for overseeing client services, ensuring customer satisfaction, and addressing client needs. Daily tasks include managing supervisors and regional staff, responding to care team and guardian inquiries, and developing strategies to improve client care. The role also involves collaborating with internal teams to enhance service delivery and support.
Qualifications
- Strong Customer Satisfaction and Client Services skills
- Excellent Analytical Skills for problem-solving and decision-making
- Effective Communication and Customer Service skills
- Proven ability to manage behavioral settings and ensure service plans are trained
- Ability to work independently and be self motivate
- Experience working with Multiple sites across multiple counties
- Relevant experience in the human services or healthcare industry is a plus
- Bachelor's degree in Business Administration, Social Work, or a related field
