Program Director

PROGRAM DIRECTOR

Homes for the Homeless, Inc. (HFH) is seeking an experienced operations manager for a Program Director position at one of our family shelters located in the Bronx. Our facilities provide shelter and transitional housing assistance, as well as social services and educational supports, to families with children experiencing homelessness. The Program Director provides leadership to the administrative teams at the facility, as well as its directors (including early education/childcare, afterschool/recreation, social services/family services), maintenance/building operations, and security).

ABOUT HOMES FOR THE HOMELESS, INC.

Homes for the Homeless operates shelters for families experiencing homelessness in NYC. Our family residences are more than just a place to sleep. Families can make the most of their stay through accessing an array of onsite programs. Many of these programs are also available to people living in the local community. Our goal is to have a positive impact so families can thrive long after they leave our shelters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direct supervision and management to the directors of the following departments:  Social Services/Family Services; Childcare/Early Education; Recreation/Afterschool; Security; Maintenance/Building Operations; and Administration. 
• Serve as the primary liaison to Department of Homeless Services program administrators to discuss any challenges, including care day reconciliations, intake of client families, and any issues impeding families’ access to benefits, employment, or housing.  
• Report weekly, monthly and/or annually to governing agencies, including OTDA, DHS, ACS, or DOE, as well as to the HFH central office, and monitor DHS and CARES client tracking system.
• Assure the facility remains in compliance with all applicable State and Local laws and regulations and that the program and the facility are maintained at a level of excellence that will surpass the requirements of all inspections.
• Uphold all DHS and HFH shelter policies and procedures and ensure all facility staff and clients comply as well.
• Develop and maintain quality assurance procedures and practices for the facility, and ensure proper service provision. 
• Attend meetings, conferences and seminars as needed in order to remain knowledgeable in the field of homeless services.  Stay up to date on current policies and proposed policies that may affect the operations of Tier II shelter facilities.  
• Recommend hiring and promotions, and make corrective and termination decisions in conformance with agency personnel policies.
• Review purchasing, payroll and petty cash to ensure compliance with HFH procedures.
• Serve as the primary liaison to local service providers and community leaders to ensure the facility maintains a good relationship with the community, as part of the organization’s Good Neighbor plan.
• Perform other related duties as needed.

QUALIFICATIONS

• Commitment to HFH’s mission, vision, and values.
• Master’s Degree preferred, or a Bachelor’s Degree in related fields.
• Minimum of at least four (4) years in management or supervisory role.
• Experience managing a Tier II facility welcomed.
• Ability to provide exemplary customer service to residents and other stakeholders, and ability to remain calm under pressure.
• Exceptional leadership skills in dealing with both staff and residents
• Excellent computer skills
• Strong verbal and written communication skills, with emphasis on face-to-face, empathetic communication with staff and shelter residents 
• Bilingual is a plus.

COMPENSATION/EEO: 
In order to attract and retain a high-performance workforce, Homes for the Homeless offers a dynamic and rewarding work environment, with a focus on ensuring an appropriate work-life balance. In addition to a competitive salary, we provide excellent benefits including comprehensive health insurance (including medical, dental, and vision), an employer-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, 3 weeks paid vacation, and ample personal and sick leave.  This is an executive level position within the company.

Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equal treatment, and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law. 

SALARY:

$80,000 - $85,000