Associate Technician

HomeSmart by HomeServe has served homeowners in Colorado for decades. Our team of talented, experienced and continuously trained employees specializes in residential HVAC services. HomeSmart is now part of HomeServe USA, a Brookfield Infrastructure Group portfolio company. HomeServe is a leading provider of home repair solutions that serves nearly five million customers across the U.S. and Canada. At our certified Great Place to Work company, we value honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. At HomeSmart by HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. No matter your role here, you’re part of a growing team that’s working to make home repairs and improvements easy.  

Position Overview:

• Ensure the proper operation and performance of customers’ heating/air conditioning systems in a residential environment. 
• Identify, repair/replacement needs necessary to maintain equipment and systems; provide necessary information on the proper uses of the equipment; and ensuring adequate materials are available and on-hand to perform all necessary service

Responsibilities:

• Coordinates with Dispatch and management team to ensure work orders are accurately received and attended to in a timely manner based upon established goals and service standards.
• Diagnoses malfunctions of heating/air conditioning/systems and/or components in residential HVAC units for the purpose of identifying repair/replacement needs necessary to maintain equipment and systems.
• Repairs heating/air conditioning systems and related equipment and/or components (e.g. unit heaters, pumps, safety controls, valves, etc.) for the purpose of ensuring operation of equipment.
• Manage repair costs while minimizing inefficiencies.
• Achieve all first-time fixes, productivity, customer service and other performance goals in a consistent manner.
• Maintains tools, supplies and/or equipment (e.g. torches, cutters, drills, test equipment, filters, control components, fan blades, gaskets, seals, etc.) for the purpose of ensuring the availability of items and equipment is in safe operating condition.
• Manage and maintain appropriate inventory ensuring availability of required parts and equipment on an ongoing basis.
• Repairs various items, systems and/or components (e.g., air conditioning systems, heating units such as: steam boilers, forced hot water, and hot air systems.) for the purpose of providing renovation and preventive maintenance of heating/air conditioning and refrigeration systems.
• Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items.
• Responds to emergency situations for the purpose of resolving immediate safety concerns.
• Transports various items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.
• Must be able to work independently and have good customer communication skills.
• Other duties as assigned

Job Requirements:

• Minimum requirement is a High School Diploma or General Education Degree (GED)
• Strong HVAC Experience in Residential Areas
• Light Electrical (schematics)
• Universal Certification for recovery and installation of refrigerants
• Valid Driver’s License.
• Ability to speak, read, and write English in a proficient manner.
• Minimum of 2 years field experience in heating and air conditioning
• Must be familiar and able to utilize electronic equipment, including, but not limited to a computer, for the purposes of queries and accurate data entry
• Demonstrated knowledge and competency in operation, service and use of a variety of HVAC systems, equipment and related components

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work.

• Able to drive and operate a motorized passenger vehicle 
• Able to perform tasks requiring bending, crawling, kneeling, crouching, climbing; and to change positions frequently
• Able to use stairways or ladders to access customer locations
• Able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, masks/respirators, gloves, and safety footwear
• Able to lift up to 15 pounds occasionally; up to 35 pounds seldom
• Able to use arms and hands to reach, hold, lift, turn, push and pull objects and tools
• Visual acuity for both distance and up-close tasks

HomeServe USA is an equal opportunity employer.

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