Executive Assistant III

HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.   

Position Overview:

The Executive Administrative Assistant is responsible for providing comprehensive administrative and organizational support to the SVP, Call Center Operations and SVP, Contractor Management, and their respective team(s). This position provides critical assistance and must be capable of making sound decisions, prioritizing tasks and demonstrating flexibility. The successful candidate is highly capable of working in a fast-paced, open door environment, and managing tasks with urgency, professionalism and integrity.

Position Responsibilities:

Because many of the tasks outlined below require in office attendance – regular and predictable attendance in the office is considered an essential function of this job role.

• Provide complete administrative support for assigned Senior Management.
• Coordinate numerous local and offsite meetings and conference calls.
• Coordinate team offsites and workshops.
• Source and manage catering for various meetings and events.
• Note taker at meetings [on request]
• Create PowerPoint presentations, print & bind when necessary.
• Gather supporting data as needed and produce report summaries while adhering to tight deadlines.
• Plan and book domestic and international travel arrangements and meeting logistics/agendas.
• Ensure flow of information among staff and leadership is efficient and fluid.
• Improve the efficiency of the teams by standardizing and organizing procedures.
• Perform general clerical duties including calendar management, copying, faxing, filing, and organizing, preparing FedEx labels and miscellaneous mailings.
• Respond to internal and external inquiries and requests in a professional manner.
• Prioritize work and maintain a sense of urgency when responding to requests.
• Maintain supplies as needed by departments.
• Prepare expense reports.
• Assist Manager with projects, events, and ad-hoc requests as needed/on request.
  • Regularly collaborate with fellow employees and management to:
  • Provide logistical support to the Engagement Committee, assisting with event preparation and post-event breakdowns.
  • Assist with visitors’ needs and visiting employees’ requests
  • Monitor the standards of tidiness around the office
  • Work in-tandem with the Sr. Executive Assistant to the CEO on certain projects & tasks, as needed

Skills and Abilities

• At least 5 years of experience providing extensive administrative support to senior management.
• Able to type at least 55 wpm while maintaining strict accuracy.
• Proficient at utilizing a variety of software applications including MS Office Suite.
• Intermediate level skills in MS PowerPoint, Excel and Word.
• Excellent organizational, business writing and proofreading skills.
• Ability to prioritize multiple projects.
• A Team Player, ready to pitch in on request and work collaboratively with your teams.
• Adept to adhering to tight deadlines with little to no lead time.
• Maintain a high level of confidentiality in all dealings.
• A forward-thinker.

Physical Demands

• Minimum Physical Requirements: Sedentary
  • • Bending: Limited or minimal bending required.
    • Lifting: Minimal lifting, if any, usually for light objects, up to 10 pounds.
    • Carrying: Minimal carrying, if any, usually for light objects.
    • Sitting: Mainly performed while sitting with occasional standing or walking.
    • Pushing/Pulling: Minimal pushing or pulling required, if any.
    • Standing: Occasional standing for short periods may be required.
    • Walking: Occasional walking for short distances may be required.
    • The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work.

Work Environment

• Office Employee: Work is performed primarily in office 5 times a week during a work week. The noise level in the work environment is usually moderate to low in office settings.

In return, We offer: 

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $28.62 /hour - $39.50/hour

Annual Bonus Potential: 5%

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.  

HomeServe USA is an equal opportunity employer.   

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Salary : $29 - $40