What are the responsibilities and job description for the Customer Service Representative position at HomeServices Insurance?
HomeServices Insurance an affiliate of HomeServices of America/ Berkshire Hathaway Companies is hiring for a experienced & licensed Property and Casualty Customer Service Representative! This position is located in New Brighton, MN. We are looking for insurance driven individuals who want to thrive in growing environments and establish rapport! The position is full time 40 hours a week, hybrid mode (2 days in office, 3 days work from home).
This position provides day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.
Job Duties And Responsibilities (Essential Job Functions)
Education:
Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Effective January 1, 2025, minimum and maximum annual salary or hourly range of compensation (or fixed pay rate if applicable) for a job opportunity, based on the employer's good faith estimate at the time of posting the job advertisement
General description of all benefits and other compensation to be offered to a hired applicant, including but not limited to health and retirement benefits
Equal Opportunity Employer
If you are interested in this opportunity, please apply here or send your confidential resume to dollayang@homeservices.com - TA Specialist/ Human Resources at HomeServices of America - Shared Success Center.
This position provides day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.
Job Duties And Responsibilities (Essential Job Functions)
- Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness.
- Research and answer calls from clients, underwriters and third parties.
- Advise clients regarding insurance coverage and risk management issues.
- Process policy changes and cancellations.
- Handle claims and billing inquiries.
- Foster and maintain good working relationships with insurance companies and underwriters.
- Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling.
- Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager.
- Perform any additional responsibilities as requested or assigned.
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
- Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Education:
- High School Diploma or equivalent work experience and knowledge.
- Two years successful servicing experience with independent agency (or equivalent).
- Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
- Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance.
- Excellent analytical, problem-solving, and decision-making skills.
- Excellent oral, written, and interpersonal communication skills.
- Proven automation, time management, and organizational skills.
- Familiarity with risk assessment and risk management techniques.
- Property and Casualty License
Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Effective January 1, 2025, minimum and maximum annual salary or hourly range of compensation (or fixed pay rate if applicable) for a job opportunity, based on the employer's good faith estimate at the time of posting the job advertisement
General description of all benefits and other compensation to be offered to a hired applicant, including but not limited to health and retirement benefits
Equal Opportunity Employer
If you are interested in this opportunity, please apply here or send your confidential resume to dollayang@homeservices.com - TA Specialist/ Human Resources at HomeServices of America - Shared Success Center.
Salary : $24 - $29
