Escrow Officer

Pickford Escrow, one of the largest full-service escrow companies in California, is looking for an Escrow Officer support role to join our team in our Indian Wells location to help drive our thriving escrow business. The successful candidate will be someone highly motivated to grow with the business, while delivering the highest level of professional customer service to our clients. If you are a strong team player and are able to multi-task as you work to solve problems and promote efficiencies between you, your team and your clients, this may be a great opportunity.

Purpose of Job

This position facilitates a closing, ensuring all documents and funds required to complete sales and loan transactions are properly prepared and executed.  Provides work direction, assignments and training to other staff members.  May work in a support role to another Escrow Officer or Branch Manager.

Job Duties and Responsibilities (Essential Job Functions)

• Oversee all aspects of a closing on files assigned.
• Receive and review new contracts, prepare escrow instructions, documents, and estimated closing statements for buyer, seller and lender, prepare file for signing as directed, final balance and disbursements.
• Monitor the closing and audit escrow files assigned
• Respond in a timely, professional manner to any customer inquiries.
• Handle any and all processing on files as needed and requested
• Request all necessary documentation and information and review for accuracy i.e. payoff, HOA disclosures.  Abstract documents, title reports, loan documentation, and other pertinent information on files assigned
• Review file for completeness, compliance and ensure title issues are resolved prior to closing on files assigned
• Prepare and submit closed loan package, deposits and disbursement documentation, recording package, and/or commission package to appropriate department or entities.
• Prepare settlement statements and other required documents.
• Provide backup to escrow branch manager.
• Perform any additional responsibilities as requested or assigned. 

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. 
• Perform responsibilities as directed achieving desired results within expected timeframes and with a high degree of quality and professionalism. 
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities.  Take personal initiative for technical and professional development.
• Support company established procedures for confidentiality, security of sensitive information and “clean desk” procedures
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• High school diploma or equivalent.

 Experience:

• One to two years of supervisory experience preferred.
• Two to three years experience as a Junior Escrow Officer.

Knowledge and Skills:

• Strong personal computer skills.
• Position may require strong marketing and sales skills.
• Superior communication skills, both written and verbal, including presentation skills.  Strong interpersonal and customer service skills. Able to work as a member in a team-oriented environment.
• Ability to prioritize and handle multiple tasks and projects concurrently under deadline pressure, with ability to occasionally work extra hours during peak times of the month.
• High degree of integrity, self-motivated, organized, detail oriented, and possesses a strong aptitude for figures. Effective analytical and problem-solving skills.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Position will require approval from the Department of Financial Protection and Innovation (DFPI) and EAFC (Escrow Agents Fidelity Corporation).
• Notary Public preferred but not required

Wage:   $28.00 - $37.00 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.

Benefits:   Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

This job description is intended to be a general guideline for applicants, employees and managers. Management reserves the right to modify job responsibilities, expectations and qualifications. Actual position responsibilities may vary. Refer to position supervisor or human resources for specific duties and performance expectations.

Salary : $28 - $37