Job Duties and Responsibilities
Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.
Technology Advocate : (20%-40%)
- Implement training / workshops for Agent and Consumer-facing technology.
Google Workspace
Email
DriveDocs, Sheets, Slides, etc.SkyslopeEHC Design StudioWebsite Agent AccessIntroduction to the company website
Save Searches and Client ActivitySeller ReportAgent and Team WebsitesEHC CRMContact Management - Edit columns on spreadsheet form agent, assist the agent with import to Google Contacts.EHC Email MarketingEHC Mobile AppsMoxiPresentTestimonial TreeBuyside (What's your home worth?)UpdaterLuxury PortfolioAssist the sales leader in providing general training on all Ebby technology tools.Create and implement training / workshops in areas of expertise.Onboarding of new agents with Technology ToolsAdditional Responsibilities (20%-30%)
Submit onboarding and termination ticketingOrder onboarding launch package :250 business cards
Social media piece announcementsCustom name badgeOrder personalized signsAdd agent headshot and agent bio on the company websiteAdd Alarm CodesAdd Agent to UniprintAgent TerminationDelete Alarm codes
Delete Names in copiersManage onboarding slide deck for new agent orientationMeet with new agents to present the onboarding slide deckFacilities management requests work orders in the Service ChannelStock and order supplies (daily stocking)Order signs / riders as neededContact Ricoh and order suppliesMaintain Phone Duty ScheduleThank You for letters to the BuyersJust Sold cardsJust Listed cardsMaintain staff and agent Google DriveMaintain Agent phone rosterMaintain Core Services wallUpload closing packets to Skyslope and notify transListing Management : (30@%)
Create a daily listing MLS search for assigned office.New Listing
Price ChangesStatus ChangesTransaction Management (SkySlope and Multiple Listing Services (MLS))Set MLS Hotsheet for the sales office.
SkySlopeReview and approve ChecklistReview and complete Listing Section
Confirm CommissionReview and complete the Contact SectionAudit Incomplete ChecklistConfirm listing cancellations and withdrawals. Audit Amendment to Exclusive Listing Agreement.Confirm price changes. Audit Amendment to Exclusive Listing Agreement.Manage listing expiration alerts. Check MLS for a new expiration date. Amendment to Exclusive Listing Agreement. Add a new expiration date to the Listing Section.Order Just Listing / Just Sold postcards from Xpressdocs.Confirm with the agent if they are participating in the order or not.Performance Expectations
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.Perform responsibilities as directed, achieving desired results within expected time frames and with high quality and professionalism.Establish positive and productive work relationships with all staff, customers and business partners.Take personal initiative to assist office administrator and staff during lighter workflow periods.Demonstrate the behavioral and technical competencies necessary to complete job responsibilities effectively. Take personal initiative for technical and professional development.Follow the company HR Policy, the Code of Business Conduct, and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.Qualifications
Education :
Minimum of high school diploma or the equivalent.Experience :
One to three years of clerical or administrative experience.Knowledge and Skills :
Knowledge of real estate, title, and / or mortgage business is preferred.proficient in Google Workspace and Microsoft Office productsStrong computer / technology skills : proficient in Microsoft Office productsMust possess strong organizational skills; ability to multitask; accuracy / quality; detail-oriented.Strong interpersonal skills, a customer service focus, and the ability to work as a member in a team-oriented environment.Demonstrated verbal and written communication skills, including presentation ability.Other (licenses, certifications, schedule flexibility / OT, travel, etc.) :
We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
