What are the responsibilities and job description for the Call Center Agent position at Homestar Solutions?
Homestar Solutions is a leading roofing and bathroom remodeling company dedicated to providing exceptional service and support to our clients.
We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!
Key Responsibilities:
- Customer Support: Handle inbound and outbound calls from customers, addressing their inquiries, concerns, and requests in a professional and efficient manner.
- Data Entry: Accurately enter customer information and interactions into the company’s CRM system while maintaining data integrity and confidentiality.
- Product Knowledge: Maintain a thorough understanding of the company’s products and services to provide relevant and effective support.
- Communication: Communicate clearly and effectively, both verbally and in writing, with customers and team members.
- Feedback: Collect and report customer feedback to help improve products, services, and overall customer experience.
- Compliance: Adhere to company policies, procedures, and legal regulations while handling customer interactions.
Job Types: Full-time, Contract
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Professional development assistance
- Referral program
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Call center: 2 years (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Hot Springs Village, AR 71909 (Required)
Work Location: In person
Salary : $12 - $15
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