What are the responsibilities and job description for the Personal Lines Customer Service Representative Role position at Homestead Insurance Agency Inc?
Job Overview:
Homestead Insurance Agency Inc. is seeking a highly motivated and detail-oriented Personal Lines Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, handling insurance inquiries, and resolving customer issues in a timely and professional manner.
Responsibilities:
- Handle customer calls, emails, and chats in a friendly and professional manner
- Respond to insurance-related inquiries and resolve customer complaints
- Maintain accurate records and reports of customer interactions
- Participate in ongoing training and development to improve skills and knowledge
Requirements:
- Excellent communication skills (written, oral, and computer)
- Ability to work in a team environment and collaborate with colleagues
- Familiarity with insurance products and services
- Ability to learn and adapt to new processes and technologies
Benefits and Opportunities:
We offer a competitive salary, opportunities for career advancement, educationally and professionally, and a supportive work environment that encourages growth and development.
