Operations Support Specialist I, Consolidated Deposit Operations (Federal Way, W

Salary Range:

(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)

Posting Date:

This job will be open and accepting applications for a minimum of three days from the date it was posted.

Benefits* worth writing home about:

• Medical, dental, and vision coverage for employees and their families
• Life, disability and family Leave
• 401(k) and Roth 401(k) with employer match
• Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts
• Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
• Free employee checking account and employee home loan discounts

*For eligible employees averaging 20 or more hours per week.

EO/AA Employer including Vets and Disabled.

Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

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Job Description Summary:

Job Details:

PRIMARY FUNCTIONS:

• Provide exceptional service to all by being professional, efficient, and projecting a positive attitude.
• Maintain effective communications and positive working relationships with supervisors and co-workers.
• Protect highly confidential information, maintain accurate records, and follow information security guidelines.
• Provide support to banking branches with regard to procedures, policies and customer issues.
• Understand and maintain a thorough knowledge of HomeStreet Bank policies and procedures and a general understanding of federal and state regulations which govern institutions.
• Process teller functions (No cash handling).
• Work independently and make independent decisions within bank policy and procedures.
• Accurate and timely processing of assigned tasks.
• May cross-train in any of the following functions: GL balancing, processing HB department banking transactions, open HB Corporate accounts, branch supplies, research, Fed Adjustments, collections, IRAs, rejects/returns, compliance, audits, ACH, Legal processing, Customer Service Center-Banking.
• Operate computer, calculator, telephone, typewriter, and fax machine
• Assist the BCS and CSC team with special projects.
• Perform all other duties as assigned.

REQUIREMENTS:

• Minimum one year experience in teller and/or new accounts responsibilities in a bank environment. One year experience with PCs.
• High ethical standards.
• High school diploma or GED required.
• Excellent communication skills, both verbal and written.
• Demonstrate the desire and ability to work as part of a team, with people of diverse backgrounds. Able to work cooperatively with and maintain effective communication and working relationships with co-workers and manager.
• Possess good judgment, ability to accept responsibility, and handle confidential information.
• Excellent organizational skills, attention to detail, ability to meet deadlines, and work under pressure.
• Ability to accept and facilitate change, caused by customer demand, company needs or regulatory requirements.
• Regular and punctual attendance required.
• Hours vary: 7:30 am to 6 pm, Monday through Friday. Willingness to work additional hours when necessary.

MENTAL AND PHYSICAL CONSIDERATIONS:

• Willing and able to travel occasionally as needed.
• Operation of a Personal Computer and viewing information on a monitor.
• Must be able to sit for many hours each day.
• Must be able to communicate via telephone and possess dexterity to include filing documents, reaching and bending.
• May be required to stand for extended periods of time.
• Ability to lift or carry up to 20 pounds.
• Ability to speak English and express ideas and have difficult conversations in person and over the telephone.
• Ability to listen and comprehend speech.
• Ability to problem solve, make decisions, interpret data and information, read, write and organize information in an orderly manner.

WORK ENVIRONMENT:

• Normal business office environment with the potential for flexible, remote options as agreed upon with hiring manager.
• Ability to sit in artificial light for extended periods of time.

This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.

Area: