Operations Assistant

Deposit Operations Clerk

Department: Deposit Operations

Reports To: Operations Manager

Employee Characteristics:

• Employment Status: Full-time
• Non - Exempt Employee
• Access of confidential information and company funds

Summary: Responsible for performing a variety of complex clerical duties for the Bank including processing transactions, resolving problems, and maintaining control records of actions.

Specific Job Functions:

• Process all incoming/outgoing wire transfers.
• Provide backup to other positions within the operations department
• Account Research for bank employees and bank customers
• Process all garnishments/levies/account verifications.
• Review ATM reports
• Process cash letter adjustments.
• Sort and review daily reports.
• Prepare g/l tickets and mail CD/IRA interest checks.
• Set up AFT’s as necessary.
• Check new accounts for quality control
• Scan documents for operations and/or check for quality control
• Review Visa and CSI notifications for compromised debit cards
• Process mobile deposits
• Process payrolls and transfers from Cash Management
• Process stop payments, transfer requests and ATM/VISA disputes
• Pull weekly & monthly statements for mailing, including IOLTA accounts.
• Key all 1099 INT for savings bond interest.
• Provide customer assistance and research, as necessary.
• Provide all transfer requests
• Review Excess Items Report for signatures
• Provide customer assistance and research as necessary
• Register users and provide customer support for Internet Banking and Bill Pay.
• Check large dollar for missing endorsements
• Other duties as requested or assigned by the Operations Manager or Senior Management

Job Requirements:

• High school diploma or equivalent.
• A minimum of 3 to 5 years’ experience in deposit banking
• Excellent aptitude for solving problems.
• Proficient computer skills.
• Good verbal and written communication skills.
• Ability to meet deadlines.
• Ability to deal with customers effectively.
• Basic knowledge of Bank’s operational functions.
• Ability to self-motivate.

Working Requirements

Physical / Emotional Working Environment Requirements:

• Hours worked 40
• Travel 5%
• Sitting 95%
• Standing 2%
• Walking 5%
• Minimal stooping, kneeling, crouching and crawling.
• Minimal lifting, carrying, pushing, pulling items 30lbs or less.
• Repetitive hand – wrist movements with frequent use of computer, phone, and writing activities.
• Ability to read and comprehend the English written and numeric language.
• Able to speak with clarity and recognition and often in public.
• Ability to add and subtract accurately and efficiently.
• Ability read and understand information and ideas presented in writing.
• Frequent use of the computer, including electronic mail.
• Frequent use of the telephone and other office equipment.
• Position requires majority of the work time indoors with indoor lighting.
• Ability to concentrate on a task over a period of time without being distracted.
• Ability to focus on a single source of sound in the presence of other distracting sounds.
• Must be able to work with different personalities in a group / team setting.
• Must be able to work with external customers with different personalities.
• Must be able to effectively service difficult customers.
• Must be able to drive to/from locations and have a valid driver’s license
• Must be able to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization.
• Must be able to meet set goals and deadlines.
• Must be able to self motivate one’s self with minimal supervision.
• Must be able to accept criticism and dealing calmly and effectively with high stress situations.

Employees are responsible for ensuring compliance with BSA/AML/CIP/OFAC regulations. Failure to comply with BSA and other regulations may cause disciplinary action up to and including termination. *Employees will also be held responsible for adherence to the additional BSA 5th Pillar (CDD/EDD) Customer Due Diligence and Enhanced Due Diligence, as well as compliance with and responsibility for acquiring appropriate, accurate and complete Beneficial Ownership information for Legal Entity Customers.