What are the responsibilities and job description for the Service Manager position at HomeTown Complete Auto Care- Firestone?
Job Overview
We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will possess strong leadership skills and a comprehensive understanding of vehicle maintenance and repair processes. This role requires a proactive approach to managing service operations, fostering a positive work environment, and ensuring efficient workflow within the team.
Responsibilities
- Manage daily operations of the service department, ensuring timely and quality service delivery.
- Supervise and mentor service technicians, providing guidance on technical issues and customer interactions.
- Oversee cash handling procedures, ensuring accuracy in transactions and reporting.
- Facilitate effective communication between customers and technicians regarding vehicle maintenance and repair needs.
- Utilize auto estimating tools to provide accurate cost assessments for repairs and services.
- Maintain records of services performed, parts used, and customer interactions in accordance with company policies.
- Ensure compliance with safety regulations and company standards in all service operations.
- Increase tire sales by promoting special offers, financing options, and educating customers on tire safety and performance.
- Address customer inquiries and concerns promptly to enhance overall satisfaction.
Experience
- Proven experience in a service management role within the automotive industry is preferred.
- Strong background in vehicle maintenance and automotive repair is highly desirable.
- Familiarity with cash handling processes and exceptional customer service skills are essential.
- Knowledge of service writing techniques, and auto estimating practices is a plus.
- Ability to effectively transmit information between customers and the service team to ensure clarity in services provided.
Join our team as a Service Manager where you can leverage your expertise to lead a talented group of professionals while delivering exceptional service to our valued customers!
Job Type: Full-time
Pay: $18.00 - $22.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Copperas Cove, TX 76522 (Required)
Ability to Relocate:
- Copperas Cove, TX 76522: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22
