Optical Assistant/Technician

Are you passionate about patient care and looking to make a difference in your community?

Hometown Eye Care is seeking a dedicated Optical Assistant/Backup Technician to join our friendly team!

In this dual role, you’ll enhance patient experiences and support our operations while playing a vital part in our patients’ eye health journeys.

As an Optical Assistant/Backup Technician, you will be responsible for:

Optical Assistant Duties:

• Manage Optical Jobs: Input and oversee all optical jobs in our system for timely processing.
• Patient Check-In: Greet and check in patients, managing the waitlist to enhance their experience.
• Transition Support: Facilitate transitions from the waitlist to optical, providing information and reassurance.
• Maintain Displays: Keep optical displays clean, organized, and inviting.
• Dispense Products: Dispense eyewear and accessories, entering transactions accurately into our system (Rev).
• Lab Management: Scan lab slips and track orders to ensure timely fulfillment.
• Payment Processing: Handle payments for optical services smoothly and accurately.

Backup Technician Duties:

• Records Management: Scan, file, and retrieve patient records, ensuring HIPAA compliance and accuracy.
• Referral Management: Handle referrals by scanning, faxing, and tracking communication with providers.
• Billing Support: Track co-management billing and assist in financial counseling for patients.
• Contact Lens Management: Order trials, manage inventory, and assist with contact lens fittings and troubleshooting.
• System Management: Ensure patient data is accurate in our Revolution system and assist with any technical issues.
• Pre-Exam Testing: Perform pre-exam tests and clearly explain the process to patients.
• Communication & Coordination: Foster positive communication with patients and colleagues, coordinating appointments and managing patient flow.

What We’re Looking For:

• Reliability: A strong commitment to punctuality and dependable performance.
• Positive Attitude: Enthusiastic and welcoming demeanor for both patients and colleagues.
• Communication Skills: Ability to engage effectively and professionally with patients and team members.
• Detail-Oriented: Strong organizational skills and attention to detail.
• Tech-Savvy: Comfortable with computer systems and eager to learn new technologies.
• Team Player: Collaborative spirit that contributes positively to the team.

Working Conditions:

• Ability to multitask in a fast-paced environment.
• Stand or sit for extended periods, occasional lifting of supplies.

Ready to Join Us?

If you’re excited about making a meaningful impact in patients' lives and starting a rewarding career with us, we want to hear from you!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Ability to Commute:

• Littleton, NH 03561 (Required)

Ability to Relocate:

• Littleton, NH 03561: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20