What are the responsibilities and job description for the Service Technician position at Hometown Healthcare?
Company Summary
Hometown Healthcare is a Respiratory Home Medical Equipment & care management company whose purpose is to alleviate the burdens of healthcare. Founded as Watervliet Pharmacy, Hometown Healthcare has been serving the pharmacy needs of patients and their loved ones since 1953. Now headquartered in Clifton Park, Hometown Healthcare has evolved over time by adding high-touch and high-tech respiratory products and services, a comprehensive sleep therapy program (for CPAP and Bi-Level patients), and other home medical equipment. Hometown Healthcare serves a 70-mile radius from the headquarters in New York’s greater Capital Region.
Position Summary
Reporting to the Patient Services Manager, the Service Technician is responsible for the delivery and retrieval of medical equipment to/from patients. The ideal candidate will be detail oriented, able to effectively execute repetitive task on a daily basis, have a willingness to learn, work independently and as part of a team, and be able to develop and maintain relationships.
The individual fulfilling this role will spend approximately 50% of their time functioning as a Service Technician, and must also satisfy the “Qualifications” and be prepared to “Make an Impact” in accordance with Patient Services Representative job description 50% of their time.
How You’ll Make an Impact
- Responsible for ensuring all scheduled orders are properly delivered/picked up on time including collection of customer payments at time of delivery
- Set up and removal of prescribed medical equipment
- Ensures receipt of damaged equipment is returned to the warehouse technician for maintenance or replacement
- Administer home safety assessment by educating customers on safe and effective equipment use, treatment and service requirements on medical equipment
- Perform assessments/reassessments of each patient's care or service needs
- Ensures compliance for equipment management, delivery vehicles, and delivery of services and products
- Participate in On-Call Service Rotation and Delivery Schedule
What You Must Bring to This Role
- High school diploma or general education degree (GED); or equivalent combination of education and experience - required
- Associates degree from a 2-year college and/or 4 years related experience or training; or equivalent combination of education and experience - desired
- Exposure to and comfort with basic math skills, such as addition, subtraction, multiplication, and division - required
- Demonstrated oral and written communication skills - required
- Demonstrated mechanical aptitude - required
- Excellent interpersonal skills, with ability to build personal and team-based relationships with all employees - required
- Valid driver’s license - required
- Proven history in delivery and/or service of medical equipment - desired
- A working knowledge of Bright Tree software - desired
- Knowledge of shipping and receiving practices and procedures - desired
Values
- Serve to WOW!
- Creating experiences that cause those we serve to become Hometown Healthcare evangelists
- Empathy & Grace
- The glue that bonds and preserves a beneficial and long-standing relationship that is comprised of two ideas:
- Empathy (cognitive): A decision to pause your thoughts and feelings long enough to engage with the thoughts and feelings of another person
- Grace: Favor (patience, kindness, goodness, gentleness, self-control, etc.) demonstrated to someone especially when they don't deserve it.
- Teachable Spirit for the Pursuit of Better
- "It got me to where I am, but won't get me to where I need to go, so therefore I must learn and grow"
- Warrior's Heart
- Working hard AND producing the results required in spite of the circumstances
Compensation, Benefits & Fun Stuff
- Be a part of a locally owned & operated business, who values treating everyone with integrity & respect
- Be a part of a progressive company challenging the status quo
- Company sponsored benefits program, including retirement plan
- Generous Paid Time Off and paid holidays
Working Conditions & Physical Efforts
- Intellectually intense, fasted paced and often changing environment
- Work is performed in a warehouse and facilities environment
- May be required to lift up to 75lbs
- Talking and hearing occur continuously in the process of communicating with leadership & client businesses
- Transportation to & from work locations
- Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment
- This role requires moderate physical effort
- This role occupational exposure from patient and dirty equipment contact
This role is posted in partnership with HR Resolved, Inc.
The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments given to an employee in this role. Employees are expected to perform any and all duties (compliant, legal & ethical) assigned by the Company leadership, collaboratively and with the best intention of the customer and company.
Salary : $19 - $21
