Consumer Loan Servicing Specialist

Job Summary

The Consumer Loan Servicing Specialist ensures the successful boarding of all consumer loans to the core operating system.  This position processes the monthly payment and payoff reports on HELOCs serviced by third parties and processes the release of all paid off collateral and total loss vehicles and maintains auto draft requests.  The incumbent monitors insurance tracking and force placement of auto insurance and responds to departmental customer correspondence and phone inquiries.  

Key Responsibilities / Essential Functions

• Monitors reports to identify and resolve any consumer loan boarding rejects.
• Processes the release of collateral on paid off portfolio loans and prepares shipments of paid off files for loans serviced by third parties.
• Requests original loan documents from custodian for collateral release on paid off investor loans.
• Reviews and processes maturing HELOC reports and HELOC rollover reports.
• Processes and maintains automatic loan payment requests.
• Processes auto loan due date change modification requests.
• Monitors insurance tracking and force placement of home equity lines of credit and auto insurance.
• Ensures the timely distribution and handling of department mail and scans various loan documents into imaging system.
• Responsible for balancing individual transactions processed throughout the day and participating in departmental balancing of check requests, credit card activity, and official checks.
• Helps to serve customers with inquiries related to the general servicing of their loan, including payment processing, history interpretation, year-end reporting, lien and title releases, address changes, fraud inquiries, billing questions, insurance/claims, draft/debit card processing, and quoting loan payoffs.
• Maintain confidentiality and security of sensitive information.

Job Requirements

Education:

• High school diploma or equivalent required. 

Required:

• 1 years of data entry and customer service experience required.
• Proficient computer skills and the ability to utilize MS Office applications required.
• Ability to follow written policies and procedures to ensure operational efficiency and regulatory compliance.
• Ability to manage multiple tasks in a fast-paced environment to meet all designated deadlines.
• Strong oral and written communication skills.
• Exceptional attention to detail.
• Ability to self-motivate and work independently.
• Ability to work well in a team environment

Preferred:

• Previous banking experience.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization. 

Work Environment, Physical Requirements  

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.