Bank Services Operations Associate II

Job Summary

The Bank Services Operations Associate II is responsible for performing cross-functional duties to support the deposit operation area including processing servicing requests, balancing reconciling duties, maintain various account reporting and records, resolving both internal and external customer issues and performs duties independently with minimal managerial oversight.

Key Responsibilities / Essential Functions

• Processes and reviews daily ACH activity and return deposited items, as well as exception item processing, Non-Sufficient Funds (NSF), Wire Transfer processing, commercial analysis and billing file production and unresolved or pending items.
• Perform tasks relating to the Bank’s debit card portfolio, including resolving issues with card ordering and printing, reissuing cards, EFT adjustments, ATM deposit adjustments, card limit increases, compromised cards, fraud cases, and cardholder disputes
• Performs document administration and management tasks to file, safe keep, image, and audit documents.
• Prepares appropriate customer correspondence and notices.
• Takes ownership of special projects as assigned, problem resolution on deposit products and services, identifying the issue, resolving, and following up with customer to ensure satisfaction.
• Assists with reviewing, processing, and performing daily operational duties including workflows.
• Develops and maintains an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of inquiries.
• Cross-trains to perform other functions and duties assigned in Bank Services.
• Maintains confidentiality and security of sensitive information.
  
  

Education

Job Requirements

• High school diploma or equivalent required.
  
  

Required

• 3 years’ experience in a financial institution required, preferably in a back-office operations or card services area.
• Basic knowledge of accounting, balancing principals, and bank operations.
• Demonstrated technology skills, including proficiency with Microsoft Office Suite.
• Initiative and accuracy required, as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss.
  
  

Preferred

• Bachelor’s degree in relevant field.
  
  

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.
  
  

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.