Bank Services Quality Systems Analyst

Job Summary

The Bank Services Quality Systems Analyst is responsible for performing thorough quality controls for systems and processes overseen by the Bank Services Department. The Analyst will be in charge of system testing and validation for system implementations, upgrades, and standalone parameter changes. The Analyst will also ensure that processes and procedures are in line with system functionality and requirements.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as subject matter expert for internal systems upgrades, defining parameter, and testing policy and procedures.
• Continuously assess, promote, and improve the effectiveness of quality and system upgrades, testing failures in the execution of procedures, and direct observations.
• Define, develop, and implement business process standards to ensure consistent and measurable performance within Bank Services, Retail, and other Lines of Business.
• Assist with content management for manuals and procedural documentation.
• Streamline the workflow for other associates within the business unit through operational activities.
• Coordinate with Information Systems in the implementation of products, services, and operational solutions.
• Responsible for oversight of all aspects of system upgrades from implementation to go live.
• Document quality assurance activities for internal reporting and audits.
• Review standard documentation associated with daily activities which may include processing, testing, and modifying routinely to ensure compliance and improve efficiency.
• Maintain oversight of the front line and back-office systems and ensure continuous quality improvement by addressing deficiencies in a timely manner and communicating concerns to the appropriate parties.
• Investigate quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
• Assist with maintaining training materials regarding new products and services and updates to policies and procedures.
• Take ownership of problem resolution on deposit products and services, identifying the issue, resolving, and following up with lines of business to ensure satisfaction.
• Partner and collaborate with other lines of business to ensure systems meet the needs and expectations for functionality.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• Perform other duties and special projects as assigned.
  
  

Education

Job Requirements

• High school diploma or equivalent.
  
  

Required

• 5 years’ experience in a financial institution, preferably in a back-office operations area.
• Basic knowledge of accounting, balancing principles, and bank operations.
• Demonstrated technology skills, including intermediate proficiency with Microsoft Office Suite.
• Initiative and accuracy required, as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss.
• Detail-oriented and organizational skills.
• Time management skills, ability to multi-task.
• Ability to work flexible hours depending on system upgrade requirements.
  
  

Preferred

• Bachelor’s degree in relevant field.
• Knowledge of Fiserv programs, specifically Connected Teller, Aperio, and Signature.
  
  

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requires reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.
  
  

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.