What are the responsibilities and job description for the Care Navigator Supervisor - Lower Peninsula, Michigan position at Homeward?
Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.
Our vision is care that enables everyone to achieve their best health. So, we're creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.
As a public benefit corporation and Certified B Corp™, Homeward's mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.
Homeward is co-founded by a leadership team that defined and delivered Livongo's products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.
The Opportunity
Join us in tackling healthcare for rural America! We're seeking a Care Navigator Supervisor to manage a team of Homeward Care Navigators. A Homeward Care Navigator works with our members and their providers to achieve their best health. The Homeward Care Navigator conducts proactive telephonic, video, in-home, and in-person outreach to build relationships with members and connect them with services they need- medical, behavioral, and social- and address gaps in their care. As the Care Navigator Supervisor, you will report to the Operations Manager and will be responsible for coaching, mentoring, hiring, and training the Care Navigator team. You will be Homeward's Care Navigation subject matter expert.
What You'll Do
Benefits
At Homeward, we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.
Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Our vision is care that enables everyone to achieve their best health. So, we're creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.
As a public benefit corporation and Certified B Corp™, Homeward's mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.
Homeward is co-founded by a leadership team that defined and delivered Livongo's products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.
The Opportunity
Join us in tackling healthcare for rural America! We're seeking a Care Navigator Supervisor to manage a team of Homeward Care Navigators. A Homeward Care Navigator works with our members and their providers to achieve their best health. The Homeward Care Navigator conducts proactive telephonic, video, in-home, and in-person outreach to build relationships with members and connect them with services they need- medical, behavioral, and social- and address gaps in their care. As the Care Navigator Supervisor, you will report to the Operations Manager and will be responsible for coaching, mentoring, hiring, and training the Care Navigator team. You will be Homeward's Care Navigation subject matter expert.
What You'll Do
- Manage the day-to-day operations for a team of hybrid Care Navigators by providing direct leadership, support, and guidance.
- Assist Operations Manager with hiring of new care navigators.
- Assume primary responsibility training and development of Care Navigators in collaboration with the Operations Manager.
- Become a subject matter expert in care navigation for Homeward.
- Conduct regular team meetings, one-on-one sessions, and performance evaluations to assess individual and team performance in collaboration with Operations Manager.
- Foster a positive and inclusive work environment that promotes teamwork, professional growth, and employee engagement.
- Conduct regular quality assurance reviews via direct observation of in-clinic and virtual member visits, ride-alongs for in-home visits, and management of member feedback.
- Conduct regular audits of member records, documentation, and care plans to ensure compliance with regulatory standards and company guidelines.
- Identify opportunities for quality improvement and implement corrective actions as needed to enhance the quality and effectiveness of member care services.
- Serve as a point of contact for the Care Navigators for concerns, grievances, and conflict resolution, providing guidance, mediation, and support as needed in a timely manner.
- Collaborate with cross-functional teams to streamline processes, enhance workflows, and drive operational efficiency.
- Maintain open lines of communication with internal stakeholders, including other department supervisors, clinical staff, and administrative personnel.
- Registered Nurse degree or LPN degree from an accredited school of nursing is preferred but not required; CMA's will be considered
- Licensed/Certified/eligible to practice in the United States
- Three years of supervisory or leadership experience in a healthcare environment is preferred.
- Two years of supervisory experience in a Hybrid Model is preferred.
- Passion for delivering care in rural America
- Experience working on a small, fast-paced team is a plus
- Experience working with connected devices/loT is a plus
- Experience with various EHR platforms (Epic, Cerner, Athena, etc.) is required
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Commitment to quality, safety, and continuous improvement in patient care delivery.
- Experience working in a start-up environment preferred
- Experience working in value based healthcare is a plus
Benefits
- Medical, dental, and vision insurance with 100% of monthly premium covered for employees
- Competitive salary and possible equity grant
- Supplemental performance bonus opportunities
- Relocation and travel reimbursement
- Loan repayment support
- Company-sponsored 401k plan match
- Generous paid time off
- Comprehensive training provided
- Deep commitment to one another, the people and communities we serve, and to provide care that enables everyone to achieve their best health
- Compassion and empathy
- Curiosity and an eagerness to listen
- Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
- Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
- Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
- Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!
At Homeward, we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.
Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Salary : $60,000 - $85,000
