What are the responsibilities and job description for the Engagement Team Lead position at Homeward?
Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.
Our vision is care that enables everyone to achieve their best health. So, we're creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives - taking full financial accountability for clinical outcomes and the total cost of care across rural counties.
As a public benefit corporation and Certified B Corp™, Homeward's mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.
Homeward is co-founded by a leadership team that defined and delivered Livongo's products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.
The Opportunity
Join us in tackling healthcare for rural America! We seek a detail-oriented Engagement Team Lead to oversee day-to-day operations and support our team in scheduling services for members. In this role, you'll guide your team to achieve individual and collective goals while ensuring professionalism, empathy, and exceptional service in every interaction.
What you'll do :
- Supervise and guide a team dedicated to providing exceptional scheduling service to members.
- Ensure that all interactions between Engagement Specialists and members are conducted with the utmost professionalism and empathy, aligning with Homeward's mission and vision.
- Support the team while they schedule initial appointments with the clinical / navigation care team.
- Oversee day-to-day operations, including team performance, individual and team goals, and metrics.
- Coach and motivate team members while recognizing high performance and accomplishments.
- Identify training needs and provide coaching.
- Foster a team culture where creativity and feedback are encouraged and sought.
- Address and resolve customer complaints and issues promptly.
- Be part of strategic discussions to improve quality and productivity.
- Train and onboard new team members to ensure understanding of processes and practices.
What you bring :
Bonus Points :
What Shapes Our Company :
Benefits :
Compensation : $60000 - $65000 annually. Salary is based on qualifications, experience, skillset, and location. At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.
At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.
Homeward is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Salary : $60,000 - $65,000
