Guest Relations Coordinator

Who We Are:
HomewardBound of the Grand Valley is a non-profit organization that focuses on providing essential services such as emergency shelter space, purposeful work, community navigation, & food recovery to individuals that are experiencing houselessness. Join us on our mission of helping every unhoused person in our community find a path home!

Primary Role:
As a Guest Relations Coordinator for HomewardBound of the Grand Valley (HBGV), your primary responsibility is to ensure that guests at HBGV feel safe, welcome, and supported throughout their stay. Your role involves addressing guests' needs/concerns and ensuring that they have the necessary information to access the resources they need in order to get back on their feet.

Pay, Hours, & Benefits:
-Starting Pay Rate: $16.50 per hour; full-time.
-Schedule: Flexible and varied schedule with some evenings and weekends needed.
-Benefits: Eligible for employee benefits when available including Appleton Clinics, Colorado SecureSavings, paid holidays, and paid time off.

Responsibilities:
-Welcoming guests: As the first point of contact for guests arriving at HBGV, you will offer a friendly and warm welcome, providing guests with a shelter/policy oriented orientation. You will also be responsible for checking guests in and out of the shelter, and ensuring that they have all the necessary paperwork and identification.

-Communicating effectively: You will work to create a supportive and welcoming environment that helps guests feel comfortable and safe. You will also be responsible for resolving conflicts using the appropriate de-escalation tools and address any concerns that guests may have.

-Assessing needs: You will be responsible for assessing guests' needs and connecting them with the appropriate resources regarding food, clothing, medical care, and counseling. You will work with other staff members and community organizations to ensure that guests have access to the resources they need.

-Maintaining records: You will be responsible for maintaining accurate and up-to-date records of guest stays, including their personal information, length of stay, and any services or resources provided.

-Ensuring safety and security: You will be responsible for ensuring that HBGV is a safe and secure environment for guests, staff, and volunteers. This may involve monitoring guest behavior, enforcing shelter policies, and responding to emergencies or incidents.

-Collaborating with staff: You will work closely with other shelter staff members, including case managers, social workers, and volunteers to ensure that guests receive the best possible care and support.

Requirements:
-High School diploma or equivalent.
-Valid driver’s license.
-Experience in a guest services or customer service role.
-Excellent communication and interpersonal skills.
-Ability to work in a fast-paced, high-pressure environment.
-Understanding of the challenges faced by people experiencing homelessness.
-Knowledge of local resources and service providers for people experiencing homelessness.
-Ability to work flexible hours including evenings and weekends if needed.
-Excellent communication in both one-on-one and group based work environments.
-Ability to work effectively with people from diverse backgrounds and experiences.
-Possess a friendly, positive, and compassionate attitude.
-Excellent computer literacy skills with previous experience working with Microsoft Windows, Office 365, & Google Workspace.

Physical Demands:
-Must be able to sit and/or stand for extended periods of time and lift up to 50 pounds.
-The position may require bending, stooping, and/or reaching.

Job Type: Full-time

Pay: $16.50 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Retirement plan

Schedule:

• 10 hour shift
• Weekends as needed

Application Question(s):

• REQUIRED: Please list a minimum of 3 professional references (Name, Affiliation, and Contact Information). Please do not list family members as references.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Computer literacy: 3 years (Required)
• Data entry: 1 year (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Location:

• Grand Junction, CO 81501 (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Grand Junction, CO 81501 (Required)

Ability to Relocate:

• Grand Junction, CO 81501: Relocate before starting work (Required)

Work Location: In person

Salary : $17