What are the responsibilities and job description for the Care Manager position at Homewatch CareGivers of Boise?
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Vision insurance
Care Manager
Location: Boise (with occasional travel required)
Employment Type: Full-Time
Reports To: Operations Manager
Employment Type: Full-Time
Reports To: Operations Manager
About Homewatch CareGivers
Homewatch CareGivers has been a trusted provider of in-home care in the Treasure Valley for nearly 13 years, and we are expanding throughout Idaho! As we grow, we are building a strong team dedicated to supporting our clients and caregivers. A Care Manager plays a crucial role in ensuring the highest level of service and satisfaction for both clients and caregivers.
Position Summary
The Care Manager is responsible for overseeing the daily operations of client care, caregiver coordination, and quality assurance within Homewatch CareGivers. This role ensures that client and caregiver schedules are managed effectively, retention goals are met, and operational efficiencies are maintained. The Care Manager will lead and support staff in multiple locations and play a vital role in maintaining our reputation for exceptional in-home care services.
Key Responsibilities
Care Management & Operations
- Oversee client and caregiver scheduling to ensure seamless care delivery.
- Manage client retention strategies and foster strong client relationships.
- Supervise the on-call rotation for client and caregiver needs.
- Monitor and manage QA expiration reports to ensure compliance and quality care standards.
- Track and control overtime hours for caregivers and CCC staff.
- Process and approve time-off requests for caregivers and CCC staff.
- Monitor total caregiver hours weekly and provide reports to Area Managers.
- Handle escalated calls and situations with clients and caregivers.
- Manage disciplinary actions and performance evaluations for caregivers and CCC staff.
- Prepare and report care management department metrics during weekly leadership meetings.
- Maintain open and effective communication with office staff and leadership.
Training & Staff Development
- Train Client Care Coordinators (CCCs) in CARE /Kantime systems, scheduling, on-call procedures, quality assurance spot checks, follow-ups, and new client intake calls.
Qualifications & Requirements
- RN or LPN preferred, but not required.
- Minimum of 2 years of experience in healthcare (home care experience a plus).
- Caregiving experience preferred, but not required.
- Proficiency in Microsoft 365 required.
- Management or leadership experience is a plus.
- Must have reliable transportation for occasional travel.
Benefits & Compensation
- Paid Time Off (PTO)
- Health, Dental, & Vision Insurance
- Wellness programs
- Paid holidays
- Mileage reimbursement
- 401K with employer matching
Why Join Homewatch CareGivers?
At Homewatch CareGivers, we are committed to providing exceptional in-home care services while fostering a supportive and growth-oriented work environment for our employees. As a Care Manager, you will have the opportunity to make a direct impact on the lives of clients and caregivers, contribute to a growing company, and advance your career in the healthcare industry.
Apply Today!
If you are an experienced healthcare professional with a passion for leadership and client care, we encourage you to apply and become a valued member of our team.
Salary : $45,000 - $65,000
