What are the responsibilities and job description for the Scheduler position at Homewatch CareGivers of Haddon Township?
Benefits:
- Direct Deposit Available
- Earned PTO
- Voluntary Benefits Available
- Simple IRA with employer match
Role: Scheduler’s duties are many. Primarily responsible for providing a competent caregiver to a client during their requested schedule. Providing exceptional customer service to our clients, their families and communicating with our caregivers and fellow employees. Also includes hiring, processing, following compliance of NJ State rules and regulations, adhering to agency policies and procedures, redirecting, disciplining, and possible termination of caregivers. Administrative skills necessary to manage the agency office. Must be an excellent communicator, organized and detail oriented.
Knowledge, Skills, Qualifications and Abilities Required:
Knowledge, Skills, Qualifications and Abilities Required:
1. Ability to use and learn scheduling software
2. Computer/Software experience with Word, Excel and other applications
3. Ability to understand our licensing standards, rules and regulations under which we operate Ability to learn rules and regulations as required. Thorough knowledge of HIPAA
4. Excellent interpersonal and communication skills - oral, conversational, telephone and written communications, ability to do so effectively with Caregivers, all Office Staff, Administrator, Nurse, Clients and families
5. Thorough knowledge of the caregiver's responsibilities including the ability to read and understand personal care plans for each of agency’s clients and the ability to acurately convey the information to the caregivers involved with the client’s care
6. Must be DETAIL oriented, with the ability to organize substantial amounts of information and take appropriate action as necessary
7. Maintain a professional appearance and demonstrate professionalism and responsiveness with clients, client’s families, prospective clients, referral sources, and others who may communicate with the agency
8. Must be a “team player”! Ability to work with co-scheduler and all other office staff with the understanding that we provide care; 24 hours a day, 7 days a week, 365 days a year and that this is not a 9 to 5 job. We answer our phones 24 hours a day, 7 days a week, 365 days a year. You will be responsible for some after-hour phone coverage.
9. Satisfactory background screening results
Major Responsibilities
The Scheduler manages client and caregiver items as they relate to matching and scheduling and is responsible for:
1. Answering office phones promptly
2. Matching client schedules with compatible caregivers
3. Assuring the schedule is current and up to date at any given time and all shifts are covered
4. Office and clerical activities as required and directed, to keep the office running efficiently
5. Accurate and complete input of information into computer systems
6. Documenting detailed notes in KanTime/emails/correspondence/files, etc.
7. Adhering to hiring practices set by; the State of NJ, accreditation bureau and company policies.
8. Schedule CHHA skills competency testing and orientation for hiring and for annual testing
9. Checking employee references pre-hire and running background check upon hire and yearly
10. Maintain employee files
11. On-Call (after hour phones) responsibilities – you will be needed to work outside of regular office hours. Required to cover phones 1 or 2 weekends a month.
12. Assist On-Call schedulers when there is a call out or any other issue that needs immediate attention, after normal business hours and/or during the weekends when the office is closed. You will need to be available to remotely assist after hours and weekends.
13. Any other duty requested to maintain the operations of the business.
Part-time to start, potential for full-time employment.
Part-time to start, potential for full-time employment.
