Care Coordinator

Job Title: Care Coordinator – Part-Time

Location: Bethlehem, PA

Type: Part-Time

Pay: $18.00 - $21.00 per hour

Benefits: Paid Time Off, Retirement Plan, Insurance Benefits

Job Description:

We are looking for a dedicated Care Coordinator to join our team on a part-time basis. This role involves performing key office duties, providing client care coordination, and ensuring that our caregivers deliver the highest quality service to our clients. If you're passionate about helping others, have strong organizational skills, and enjoy working in a fast-paced, supportive environment, this is the perfect opportunity for you!

Key Responsibilities:

• General Office Duties: Answer phones, greet clients, manage scheduling, and maintain client and caregiver files.

• Care Coordination: Develop, monitor, and evaluate care plans to ensure clients receive top-notch care.

• Scheduling: Communicate daily scheduling changes with clients and caregivers, ensuring caregivers work their scheduled shifts.

• File Management: Maintain accurate and complete employee and client files, inputting information into the scheduling system.

• Coverage Management: Manage last-minute caregiver call-outs and find appropriate coverage.

• On-Call Pool Development: Work with HR to develop a pool of caregivers with flexible availability.

• Relationship Management: Build and maintain positive relationships with clients, families, caregivers, prospective employees, and referral sources.

• Caregiver Matching: Listen to client needs and match them to the appropriate caregiver(s).

• Care Plan Review: Ensure caregivers understand and follow client care plans.

• Complaint Resolution: Address and resolve caregiver and client grievances promptly and professionally.

• Recognition & Motivation: Recognize caregiver performance and promote a positive work environment.

• Utilization Management: Monitor and address hours utilization for caregivers as needed.

• Supervisory Visits: Perform meet & greets and home visits for caregivers as necessary.

• On-Call Coverage: Provide evening and weekend on-call coverage on a rotating schedule.

Ideal Candidate Requirements:

• Professional Appearance: Maintain and present a well-groomed, professional image.

• Experience: Preferably 2 years in a scheduling or client care coordination role in a homecare agency or similar business.

• Caregiving Background: Must have 2 years of experience working as a CNA or caregiver.

• Tech Skills: Proficient with Microsoft Office (Word and Excel); willing to learn new scheduling and healthcare applications.

• Communication: Strong verbal and written communication skills.

• Adaptability: Ability to remain flexible, calm, and resilient in changing situations.

• Organizational Skills: Strong ability to prioritize tasks and complete work independently with minimal supervision.

• Relationship Building: Ability to develop goodwill with staff, clients, families, and referral sources.

• Leadership: Demonstrated ability to support, lead, and motivate a caregiver team.

• Commitment to Excellence: Strong dedication to providing excellent client service.

Why Join Us?

• Flexibility: Part-time schedule with the opportunity to make a meaningful impact.

• Compensation: Competitive hourly pay with paid time off, retirement plan, and insurance benefits.

• Work Environment: Be part of a supportive, caring team that values every member's contribution.

• Professional Growth: Opportunities to learn, grow, and advance in the homecare industry.