Demo

Home Care Scheduling Coordinator

HomeWell Care Services
Lady Lake, FL Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/7/2025

Benefits :

  • Paid time off
  • Training & development

HomeWell of Lake County and The Villages has two offices, one in Clermont and one in The Villages HomeWell Care Services of Lake County and The Villages is looking for a dedicated and detail-oriented Scheduling Coordinator with 1-2 years of experience in staffing and scheduling to join our team. The ideal candidate will possess a sense of urgency, have a strong understanding of schedule and shift planning, demonstrate exceptional customer service skills, think critically, and have a solid grasp of the home care industry.

HomeWell of Lake County and The Villages operates two offices, located in Clermont and The Villages. During the training period, you may be required to travel between these offices. During the training period, you may be required to travel between offices

RESPONSIBILITIES

Core responsibilities will be tied to staff coordination and management, training, and ensuring the utmost service is delivered to clients daily. This includes :

  • Scheduling new and existing home care clients on an ongoing basis and as daily situations arise.
  • Provide consistency in caregiver scheduling with clients. Match the right caregivers to the right clients.
  • Effectively manages caregiver callouts and client requests.'
  • Advises other staff of any client issues that need to be addressed.
  • Ensuring sufficient staff availability at all times
  • Effectively & professionally handles all incoming calls from prospective clients and referral sources.
  • Assist with HR functions such as hiring / recruiting and orientation.
  • Use a web-based scheduling application as the basis for all schedules.
  • Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes.
  • Work Schedule :

  • This position is an in-office position - it is not a remote position.
  • Monday-Friday 8 : 30AM-5 : 00PM, Full-Time, 40 hours per week.

    In addition, on a rotating schedule, you will participate in the after-hours on-call phone coverage to ensure client care coverage.

    Candidates should have a positive, outgoing demeanor and be able to motivate a diverse variety of caregivers. Ideal applicants will also be able to troubleshoot and multitask effectively and will have a strong desire to work in a team environment.

    Minimum Qualifications :

  • Strong problem-solving skills
  • A "people-person" who's able to remain pleasant and considerate under stress.
  • Meticulous attention to detail- excellent written and verbal communication skills.
  • Willingness to learn quickly and continually.
  • Prior experience scheduling in a private duty home care is preferred.
  • Prior experience as an in-home caregiver is a major plus.
  • ClearCare / Wellsky knowledge is a plus.
  • You must be a good person and someone we want to hang out with (seriously)
  • comfortable utilizing various technologies and computer programs.
  • Proficient with computer use and software applications.
  • Multi-tasker and customer service-oriented
  • HHA License # 299994499

    Compensation : $19.00 - $23.00 per hour

    An Industry-Leading, Nation-Wide Team

    At HomeWell Care Services, we pride ourselves on providing the highest quality care for seniors and others needing individualized support and companionship at home. With locations across the U.S., we offer many opportunities for compassionate individuals who enjoy improving the quality of life of those around them, with numerous positions for varying levels of expertise, such as companion caregivers, certified aides and case managers.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.

    Salary : $19 - $23

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