What are the responsibilities and job description for the Support Specialist - Care Team position at HomeWell Care Services?

Support Specialist - Care Team

Location : Georgetown, DE

Employment Type : Full-Time

Who We Are

At HomeWell Care Services, we're on a mission to elevate the standard of care for our clients while empowering an industry-leading team to achieve extraordinary results. We're a forward-thinking, fast-scaling company that thrives on innovation, high performance, and a relentless commitment to excellence. We believe in investing in top talent, offering unparalleled opportunities for personal and professional advancement, and fostering a culture that celebrates achievement at every level.

Why Join Us?

High-Energy Environment : Surround yourself with driven, forward-focused colleagues who encourage big thinking and bold action.
Massive Growth Potential : We scale quickly and promote from within, offering clear pathways to leadership roles.
Performance-Driven Culture : We set ambitious targets, measure success by metrics, and reward high performance.
Impact & Purpose : Transform the home care industry by ensuring top-notch client experiences and empowering our care teams.

Role Overview

As the Care Team Support Specialist , you will be an essential part of our Care Management department, ensuring seamless coordination between caregivers, clients, and office staff. Your expertise in documentation, organization, and communication will help us in maintaining accurate client records, updating service plans, and facilitating smooth operations within the care team. This role is perfect for someone who thrives in a detail-oriented, fast-paced environment and is passionate about making a difference in home-based care.

Key Responsibilities

Client Data Management & Documentation

Accurately enter and update client information in the management system.

Maintain and organize digital and physical client records for seamless accessibility.

Assist in updating service plans by transcribing notes from Care Managers.

Document Preparation & Organization

Prepare in-home client binders and reassessment documents.

Scan, file, and organize key documents to ensure regulatory compliance.

Manage office supply needs to support Care Management operations.

Communication & Coordination

Answer inbound office calls, directing inquiries and addressing caregiver / client concerns.

Schedule reassessments and caregiver check-ins to support care continuity.

Serve as a liaison between caregivers, clients, and the Care Management team.

Administrative Support

Ensure timely completion and accuracy of client documentation.

Assist with other administrative tasks to optimize the efficiency of the Care Management team.

What Success Looks Like

You are the organizational heartbeat of the Care Management team, ensuring every detail is accurate and every process runs smoothly.

Your proactive approach keeps caregivers, clients, and office staff seamlessly connected, making you an invaluable support system.

Your precision and efficiency create a foundation for exceptional client care, helping HomeWell maintain its reputation for excellence.

Your ability to anticipate needs and solve problems makes you the go-to person for keeping everything on track.

Qualifications

Experience : 1 years in an administrative or operations role, preferably in healthcare or a related field.

Skills :

Communication : Exemplary written and verbal communication skills to interact with clients, caregivers, and internal teams.

Attention to Detail : Strong organizational skills with exceptional attention to detail.

Professionalism : Ability to maintain confidentiality and handle sensitive information with discretion.

Mindset : Growth-oriented, committed to team success, and highly adaptable in a rapidly expanding organization.

Education : High school diploma required; associate degree preferred.

Benefits & Perks

Competitive Compensation : Hourly pay based on experience and performance.

Professional Development : Growth opportunities within Care Management and administrative roles.

Culture of Achievement : Celebrate milestones, recognize top performers, and learn from continuous feedback loops.

Comprehensive Benefits : Health, dental, and vision coverage options, plus paid time off and more.

Ready to Join Our Team?

If you're detail-oriented, highly organized, and ready to play a vital role in ensuring exceptional client care, we want to hear from you! Apply now and become an integral part of HomeWell's commitment to quality home care services.

HomeWell Care Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified applicants of all backgrounds to apply.

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