What are the responsibilities and job description for the Customer Service Team Lead position at HomeWetBar.com Gifts?
We are actively seeking a dedicated Customer Service Representative to manage customer interactions across phone, email, and chat channels. The ideal candidate will provide friendly and efficient service, accurately understand customer needs, process orders, and handle payment information. Responsibilities also include promoting our products and services through awareness of current deals and effectively using technology to manage a high volume of customer interactions.
Responsibilities :
- Resolve customer inquiries and issues through phone, email, or chat.
- Warmly greet customers and clearly identify their needs or concerns.
- Facilitate order placements and provide information about the company.
- Process customer payments and gather necessary contact details.
- Respond to queries regarding our products and services.
- Promote current deals and actively sell products and services.
- Utilize advanced computer technology to efficiently manage large volumes of customer interactions.
- Lead a small team of Customer Service Representatives during peak times of business.
- Collaborate with leadership to ensure excellence in customer service.
- Adapt to policy changes and implement them effectively.
- Listen attentively to customers to understand the underlying issues.
- Proactively follow up with customers to ensure resolution and satisfaction.
- Select and execute appropriate solutions to resolve customer issues swiftly.
Qualifications :
About Company
A four-time winner of the Metro 50 award, honoring them as one of Oklahoma City's fastest-growing private companies. HomeWetBar has also been recognized nationally as one of the Inc 500 / 5000 fastest growing companies in America four times and by Newsweek Magazine as the best of the best in e-commerce two years running.
Our secret to success? We have an amazing team that creates incredible products that our customers love, and other retailers want to sell. We acquired our first customer in 2004, and today we create 250,000 gifts a year, shipping those directly to the gift recipient for a variety of well-known brands.
Benefits
