Mortgage Loan Officer (English / Spanish Bilingual)

Homewise is dedicated to helping individuals and families achieve their dream of homeownership. We provide guidance and resources to ensure our clients find the right mortgage with payments they can afford.

We are seeking a dedicated and customer-focused Mortgage Loan Officer to join Homewise. The primary mission of this role is to use independent judgment in counseling and assisting mortgage loan applicants in securing an affordable mortgage. If you have a passion for helping others achieve their homeownership dreams and meet the qualifications below, we would love to hear from you.

Essential Duties and Responsibilities

The Mortgage Loan Officer is responsible for carrying out the following duties :

• Initiate relationships with customers within 24 hours of referral. Coordinate the gathering, ordering, and copying of all necessary information, including income verification, asset verification, credit profile, and other supporting documentation to complete a loan application. This may include Title Binders, Appraisals, and Verifications of Employment.
• Review all information provided by the customer and evaluate the applicant's financial situation to determine loan eligibility. Work with the Processor to review supporting documentation.
• Recommend appropriate loan structures to access the lowest cost funding sources while maximizing Homewise resources.
• Exercise judgment in recommending approval or denial of loan requests and deciding the best loan programs for customers.
• Inform all applicants of their credit decisions, rates, and terms. Where applicable, inform them of affordability based on credit analyses and / or resolution of credit problems.
• Promptly inform all relevant parties, including customers, Realtors, Home Selection Counselors, Real Estate Development staff, and others, of any change in the status of a customer's qualification or application.
• Complete application, consumer loan disclosures, and customer checklist. Transfer client information to the Processor within 5 days of borrower assignment.
• Counsel customers with minor credit problems.
• Attend closings regularly to provide support to borrowers.
• Use Fannie Mae Desktop Underwriter, Calyx Point loan origination system, DocVelocity aka ICE DDA, STARS (Salesforce), and Microsoft Office to maintain various reports. Maintain organized files for easy research by others.
• Participate in setting team goals and objectives annually.
• Work closely with other internal departments to ensure best practices in customer service.
• Comply with all applicable regulations, policies, and procedures.

Expected Outcomes

Requirements

Education and Experience

Work Schedule

Physical Requirements