What are the responsibilities and job description for the Mortgage Loan Processor position at Homewise?
Description
Homewise empowers clients through financial education, affordable mortgage lending, down payment assistance, and home improvement lending. We strengthen neighborhoods by promoting homeownership and revitalizing communities.
If you seek a dynamic, high-energy environment focused on positive change, consider joining us at Homewise.
We are seeking a Mortgage Loan Processor to join our lending team. The mission of the Mortgage Loan Processor is to assist Homewise mortgage loan customers in obtaining approval by preparing complete loan applications for Underwriting in a timely, efficient, and accurate manner.
The Mortgage Loan Processor is responsible for carrying out the following duties:
- Receives pre-qualified loan applications from Mortgage Loan Officers.
- Coordinates with borrowers to compile all necessary documentation.
- Collects and analyzes third-party documentation as necessary for all applications.
- Assists Loan Officer in resolving documentation that conflicts with original borrower representations.
- Prepares application files and submits to Underwriter.
- Scans all application documentation into the electronic imaging system.
- Works closely with other internal departments, including, but not limited to, Home Purchase Advisors, Home Buyer Coaches, Real Estate Sales, Real Estate Development, and Loan Operations, to ensure best practices in customer service.
- Uses the Homewise, Inc. STARS database system, Outlook, Calyx Loan Origination system, and other electronic tools to provide the best service to customers.
- Compliance with all applicable regulations, policies, and procedures.
Requirements
Competencies:
- Customer service. Extremely responsive to internal and external customer requests; exceeding customers’ expectations. Abides by Homewise, Inc. Customer Service Standards.
- Listening skills. Listens to understand others viewpoints. Anticipates customer needs and offers innovative solutions.
- Communication skills. Able to clearly present issues – both orally and written.
- Flexibility and adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
- Problem-solving skills: Grapples to understand a problem and its underlying causes before finding a solution.
- Accountability: Embraces accountability in order to achieve meaningful results.
- Computer skills. Competence in Microsoft Excel, Word, Outlook, Loan Origination software, Windows, and other software applications as appropriate.
- Work independently. Ability to work independently with little or no supervision.
- High standards. Expect personal performance to be nothing short of the best.
Education and Experience
- High school diploma or equivalent required
- Minimum of two years’ customer service experience is required
- Mortgage industry experience preferred
- Ability to serve Spanish-speaking clients in Spanish required
Work Schedule
- Must be able to work flexible hours including evenings and/or weekends on occasion.
- No overtime allowed without preapproval
- Expected to be available 8:00 am to 5:00 pm
Physical Requirements
- This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
- Must be able to occasionally lift up to 20 pounds
- Must be able to maneuver around various client business offices and workspaces.