What are the responsibilities and job description for the PT Hotel Night Auditor (11p-7a) position at Homewood Suites Boise?
Job description: This is for overnight 11p-7a
Summary: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.
- ESSENTIAL DUTIES AND RESPONSIBILITIES: *
- Greets, checks in, and assigns rooms to guests
Promptly and effectively deals with guest requests and complaints
- Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
- Assists sales and marketing efforts as directed by General Manager
- Handles confidential information with high integrity Maintains accurate cash, accounting, and reservation records
- Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
- Answers guest inquiries about area attractions, hotel services, directions or reservations
- Records pertinent guest information and issues in log book for opening managers review
- Keeps communal areas and lobby clean
- Assists breakfast hosts in replenishing food or supplies and cleaning as directed
- Follows company policies and procedures
- Other duties as assigned by supervisor or management.
QUALIFICATIONS :
Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.
Skills: Interpersonal skills Guest service Innate sense of urgency Adaptability Detail oriented Proficient communication Ability to multi-task Advanced experience with personal computers and related software applications Ability to read, write, and speak the English language.
Working Conditions:
- Will be required to work over night, weekends, and holidays.
RELATIONSHIPS:
Internal: General Manager, Assistant General Manager, Peers, Sales Manager, Director of Sales and Field Operations at the corporate level
The description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
**Must be able to pass a BACKGROUND check upon hire **
Job Type: Part-time
Pay: $18.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- 401(k)
- Employee discount
- Free parking
- Referral program
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Overnight shift
Education:
- High school or equivalent (Required)
Experience:
- Guest services: 1 year (Required)
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $18