What are the responsibilities and job description for the Guest Service Agent position at Homewood Suites by Hilton Burlington?
Job Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service and ensuring a pleasant experience for all guests. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various tasks efficiently in a fast-paced environment. Experience in hotel management or hospitality is highly desirable.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly attitude.
- Manage front desk operations, including check-in and check-out procedures.
- Respond promptly to guest inquiries and requests, providing accurate information about hotel services and amenities.
- Handle reservations, cancellations, and modifications through phone systems or in-person interactions.
- Assist with guest services, including concierge duties, to enhance the overall guest experience.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Maintain a clean and organized front desk area for optimal guest interaction.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Address any guest complaints or issues with professionalism and efficiency.
Qualifications
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with a passion for hospitality.
- Familiarity with phone systems and reservation software is advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent problem-solving skills and attention to detail.
- A positive attitude and the ability to work well within a team environment.
Join us in creating memorable experiences for our guests by applying your skills in this rewarding role!
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- South Burlington, VT 05403 (Required)
Work Location: In person
Salary : $18 - $20