What are the responsibilities and job description for the Hotel Front Desk Clerk position at Homewood Suites by Hilton Davidson?
$14 - $17 hourly
Responsibilities:- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Handle customer complaints as necessary
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Working knowledge of Microsoft Office and reservation management systems
- Must have graduated high school, received a GED or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Homewood Suites by Hilton Davidson takes pride in being a fun environment to work in, with a great management team and staff. We offer competitive salaries, medical benefits, paid time off, 401k, and travel discounts. We are fully committed to team members and provide them with all the resources to make each person successful.
Gratitude, Trust, Teamwork, Ownership Mentality, and Lifelong Learning are interwoven in everything we do. We hire talent at all levels of our organization who exemplify these important attributes to provide a top-notch hospitality experience for our guests.
Homewood Suites by Hilton Davidson is an amazing place to work. Join our team!
We are an equal-opportunity employer and do not discriminate based on race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. EOE m/f/d/v
Salary : $14 - $17
