What are the responsibilities and job description for the Part Time Overnight Front Desk/Night Auditor position at Homewood Suites By Hilton DuBois?
Seeking a Guest Service Agent/Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Guest Service Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Additional Night Audit tasks involve closing out daily business transactions, preparing daily reports, stocking, occasional breakfast equipment setup and preparing coffee station.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Close of Business Day financials
Skills
- Work experience as a Guest Service Agent, Receptionist or similar role
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: From $10.50 - $11.50 per hour
Schedule:
- 8 hour shift
- Overnight shift (11P-7A)
- Holidays
- Saturday & Sunday
- Weekends
*
Work Location:
- One location
Communication method(s) used:
- Phone
- In person
Hours per week:
- 16 hours
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a high school diploma/GED
- A job for which all adult ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Job Type: Part-time
Pay: $10.50 - $11.50 per hour
Schedule:
- 8 hour shift
- Holidays
- On call
- Overnight shift
- Weekend availability
- Weekends only
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
Work Location: In person
Job Type: Part-time
Schedule:
- 8 hour shift
- Holidays
- Night shift
- On call
- Weekends only
Ability to Commute:
- DuBois, PA 15801 (Required)
Work Location: In person
Salary : $11 - $12