Weekend Night Auditor

Job description

Seeking a Guest Service Agent/Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Guest Service Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Additional Night Audit tasks involve closing out daily business transactions, preparing daily reports, stocking, occasional breakfast equipment setup and preparing coffee station.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Close of Business Day financials

Skills

• Work experience as a Guest Service Agent, Receptionist or similar role
• Customer service attitude
• Excellent communication and organizational skills

Job Types: Full-time, Part-time

Pay: From $10.50 - $11.50 per hour

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• In person

Hours per week:

• 16 hours

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• A job for which all adult ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Job Type: Part-time

Pay: $10.50 - $11.50 per hour

Schedule:

• 8 hour shift
• Holidays
• On call
• Overnight shift
• Weekend availability
• Weekends only
• Saturday & Sunday Night

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Job Type: Part-time

Ability to Commute:

• DuBois, PA 15801 (Required)

Job Type: Part-time

Pay: $10.50 - $11.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends only

Ability to Relocate:

• Du Bois, PA 15801: Relocate before starting work (Required)

Work Location: In person

Salary : $11 - $12