Night Auditor

Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay. Complete all end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.

Responsibilities:

· Be flexible in regard to work schedule.

· Report to work on time, in proper and clean uniform, including name tag.

· Handle all duties according to hotel policies, procedures, internal rules and standards.

· Conform to cash handling procedures at all times.

· Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.

· Have knowledge about room rates, packages, discounts and promotions and know how to handle each.

· Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.

· Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.

· Be able to operate hotel reservations software competently and efficiently.

· Perform guest registration and room assignment and accommodate special requests of all guests.

· Be knowledgeable about brand specific reward programs and other frequent traveler programs.

· Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).

· Know policies and procedures of safe deposit boxes.

· Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times.

· Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.

· Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.

· Assist fellow associates in their jobs when able to improve daily operations of the hotel.

· Have knowledge about all emergency procedures and know how to act on them.

· Have knowledge about the city, the local area and attractions to provide the guests with all requested information.

· When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.

· Report any unusual occurrences or requests to the manager.

· Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.

· Use the AM, PM and night audit daily checklist to ensure smooth daily operations.

· Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.

· Perform other duties as assigned.

· Must have a valid driver’s license, Proof of insurance and pass as approved driver.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Life insurance
• Paid jury duty
• Paid time off
• Vision insurance

Schedule:

• Overnight shift

Ability to Relocate:

• Holland, MI 49423: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17