What are the responsibilities and job description for the Guest Service Representative position at Homewood Suites by Hilton Jackson Fondren Medical District?
Guest Service Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service to ensure guest satisfaction
- Answer phone calls and respond to guest inquiries
- Assist guests with check-in and check-out processes
- Handle guest complaints or concerns and escalate as necessary
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in a customer service role preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
We offer competitive pay and benefits package, including medical insurance, paid time off, and opportunities for career growth. If you are a friendly, customer-focused individual with a passion for providing exceptional service, we would love to hear from you.
To apply, please submit your resume and cover letter detailing your relevant experience.
Job Type: Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Jackson, MS 39216 (Preferred)
Work Location: In person
Salary : $13